Timothy Mattox
Lincoln
Summary
Dynamic Operations Manager at Sandhill Global Event Center with a proven track record in operational efficiency and staff development. Expert in budget management and customer relations, successfully implementing strategies that reduced costs while enhancing service quality. Adept at troubleshooting and fostering team collaboration to achieve organizational goals.
Overview
29
29
years of professional experience
Work History
Operations Manager
Sandhill Global Event Center
Lincoln
12.2016 - Current
- Oversaw daily operations to ensure smooth event execution and client satisfaction.
- Trained and mentored staff to improve service quality and operational standards.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Responded to information requests from superiors, providing specific documentation.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Connected with clients and developed strategies to achieve customer service goals.
- Established effective relationships with vendors to negotiate secure materials needed for production.
- Oversee staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Copy Tech III
DAS State Of Nebraska
Lincoln
06.1997 - 04.2014
- Operated and maintained copy machines for efficient document reproduction.
- Managed inventory of paper and supplies for seamless workflow.
- Assisted staff with troubleshooting technical issues on copy equipment.
- Trained new employees on proper machine usage and safety protocols.
- Ensured compliance with quality standards during printing processes.
- Coordinated maintenance schedules to minimize equipment downtime.
- Implemented best practices for waste reduction in copying processes.
- Collaborated with team members to support high-volume document production.
- Scanned documents into digital format for archiving purposes.
- Ensured that all safety protocols were followed when using copy machines in order to protect both employees and customers alike.
- Resolved customer complaints quickly and effectively when dealing with any printing related issues.
- Calibrated copiers regularly to ensure consistent image quality across all print jobs.
- Prepared cost estimates for each printing job based on the type of materials used and complexity of the project.
- Inspected completed jobs for errors before releasing them back to customers.
- Organized and sorted large volumes of copied material into designated bins or trays for distribution.
- Provided customer service by responding promptly to requests for assistance with copying projects.
- Kept accurate records regarding usage rates, supplies consumed, and repairs needed, which were used in creating reports upon request.
- Generated reports detailing the number of copies made per day, week, month.
- Trained new staff members in operating copy machines safely and efficiently.
- Performed quality control tests on all copies produced to ensure accuracy and clarity.
- Troubleshot minor technical issues with copy machines, such as paper jams or low toner levels.
- Developed strategies to reduce waste during the copying process while maintaining high standards in terms of quality.
- Received incoming orders from customers via fax, email or phone calls then prepared them accordingly.
- Created cover sheets and collated multiple page documents according to customer specifications.
- Maintained and operated copy machines to produce high-quality copies of documents in a timely manner.
- Assisted customers with selecting appropriate paper stock, color options, finishing touches. for their projects.
- Performed daily maintenance on copiers, including toner changes and paper replenishment.
- Switched easily between different manufacturers' models.
- Kept accurate inventory of tools, parts and supplies to handle normal copier issues.
- Tracked new models on market and studied technical documentation to maintain exceptional service levels.
- Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
- Recorded completed work in production logs, including accurate quantity output, materials used and problems encountered, to inform supervisors and positively affect future operations.
- Sorted, verified and staged finished work for approval, binding and distribution.
- Completed reporting on work volumes and outputs, materials used and backlogs.
- Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
- Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.
- Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
- Loaded machines with blank paper, toner, or film.
- Operated equipment high-volume photocopiers, printers, and folding, and inserting machines to manage many projects per week.
Education
High School Diploma -
Norris High School
Firth, NE05-1981
Skills
- Operational oversight
- Staff training
- Budget management
- Customer relations
- Compliance management
- Inventory management
- Customer service
- Staff development
- Customer relationship management
- Troubleshooting and problem solving
- Customer relations specialist
- Operational efficiency
- Team collaboration
- Effective communication
- Leadership development
Timeline
Operations Manager
Sandhill Global Event Center
12.2016 - Current
Copy Tech III
DAS State Of Nebraska
06.1997 - 04.2014
High School Diploma -
Norris High School