Timothy Maura
Raleigh,NC
Summary
Innovative and ambitious software consultant with a primary focus in SaaS and iPaaS solutions. Proven ability to manage vital team projects while exceeding team goals and individual expectations. Practical experience with salesforce.com, IT Service & Asset Management, E-commerce, E-procurement, and ERP software
Overview
15
15
years of professional experience
Work History
Manager, Solutions Engineering
TradeCentric
07.2022 - Current
- Lead and mentor a team of presales Solution Engineers and Architects.
- Serve as the technical subject matter expert for all presale activities.
- Collaborate with executive leadership to implement best-in-class pre sales methodologies and strategies.
- Architected an Accounts Payable Program that enabled TradeCentric to win new buy-side business.
- Led a cohort that designed and deployed TradeCentric's first ever external facing API documentation.
- Designed and implemented the first ever training playbook for the Go-To-Market team.
- Developed the Solution Architect onboarding program which contributed to three internal promotions in 2023.
- Designed and streamlined TradeCentic's pre-sales discovery process.
- Served as a key representative to standardize organizational processes which increased value realization for our customers.
- Co-lead weekly training and enablement sessions
- Assisted in developing the first ever TradeCentric University curriculum.
Senior Solutions Engineer
TradeCentric
09.2020 - 07.2022
- Served as the sole Solution Engineer supporting pre sales engagements for the sales team that achieved company record quota attainment in 2021.
- Articulated and demonstrated TradeCentric's iPaaS capabilities to prospects and existing customers.
- Responsible for the technical discovery, scoping and requirements gathering throughout the presales process.
- Designed the company's first ever Statement of Work document and scoping process.
- Designed and implemented an enterprise sales and customer handoff processes with sales, customer success and professional services.
- Collaborated with Solution Architecture to develop and deliver Proof of Concepts.
Solutions Engineer
OpenGov
07.2019 - 09.2020
- Member of a presales team that achieved over 110% attainment in 2019 and over 150% attainment in Q2 2020.
- Played a key role in closing a deal in Q4 2019 with a churned account by delivering a tailored integration presentation demonstrating how we could meet their requirements.
- Served as the lead Solution Engineer to secure our first full cloud customer in the State of North Carolina.
- Gathered and created competitive intel for our partners in APAC to assist with overcoming objectives and expanding our global customer base.
- Designed custom COVID-19 communication platforms for existing customers and prospects to share vital information across their jurisdictions.
- Built and aggregated custom datasets to design Proof of Concept demonstrations for local government accounts.
Solutions Engineer
nCino, Inc.
10.2017 - 07.2019
- Developed a custom redemption and incentive workflow via the Salesforce Flow Builder that was a key requirement in closing a strategic deal in the Gulf Coast region.
- Contributed and/or led prospect specific inquiries/scoping projects around implementation, nCino Support models, technical configuration, security and/or data integration.
- Served as the subject matter expert for nCino's Budget Administration, Construction Loan Administration and Retail Sales & Service solutions.
- Demonstrated implementing Salesforce.com security including roles, profiles, sharing rules, workflows and groups within an nCino demonstration environment.
- Demonstrated creating Salesforce.com custom objects, fields and editing page layouts within an nCino demonstration environment.
- Demonstrated creating Workflow and Approval Processes within an nCino demonstration environment.
- Deployed, tested and validated release packages within the custom demo org.
Solutions Engineer
Samanage
10.2016 - 10.2017
- Designed a comprehensive procurement request integration by leveraging Samanage platform APIs.
- Worked both independently and with client Account Executives to introduce Samanage solutions to prospective and existing customers.
- Demonstrated the key capabilities of the Samanage solution on the Salesforce platform.
- Maintained an up-to-date Salesforce demo environment that includes managing custom objects, record types, workflow processes, validation rules, email alerts, email templates, community portals, page layouts, users, profiles and permission sets.
- Served as a liaison between accounting and NetSuite consultants to assist in designing the organization's ERP upgrade.
- Served as a trusted advisor and provided prospective clients with best practices regarding IT Service Management and IT Asset Management.
- Responsible for designing Samanage's Client Delivery methodology to streamline the customer implementation process.
- Provided technical consultation regarding APIs, integrations, security, authentication, configuration and customization throughout the sales process.
Solutions Consultant
Xeeva Inc.
01.2016 - 10.2016
- Served as the lead technical and functional resource for the National Sales Directors.
- Presented prospective clients with software demonstrations that were tailored to the prospect's requirements.
- Led proposal efforts that secured the largest RFP win in Q4 2016.
- Met quarterly objectives and goals that drove profitability within the sales organization.
- Maintained an up-to-date demo environment that was utilized for client demonstrations.
- Assisted with meeting specific sales cycle milestones that drove profitability throughout the sales cycle.
Solution Consultant
SciQuest
01.2014 - 01.2016
- Served as the functional lead for various solution implementations throughout the procurement cycle such as sourcing, supplier management, contract management, requisitioning, approvals, purchase order distribution, receiving and accounts payable.
- Redesigned a comprehensive and complex Accounts Payable Request for Payment process that consisted of fourteen approval steps. After guiding the client and analyzing their process, the approval workflow was reduced by fifty percent which resulted in a significant decrease in processing times and reduced late payments.
- Responsible for the successful design and deployment of various budget and accounting integrations.
- Created and demonstrated key business scenarios to project sponsors, core team members and end users.
- Collaborated with functional and technical teams to design, test and implement multiple ERP integrations.
Technical Support Specialist Level 2
SciQuest
08.2012 - 01.2014
- Served as the EDI subject matter expert in support.
- Identified areas of improvement (error management, EDI contacts, case handling) and implemented procedures that increased EDI ticket efficiency by formalizing an EDI transition to support process.
- Provided peer training sessions for various topics (EDI, webMethods, Document Search, Contracts and Inventory).
- Represented support in the Select Site sprint review meetings for each release cycle.
- Acted as the support representative for the Digital Mailroom Committee.
- Developed and maintained workflow that aligned with the business expectation of the customer.
- Maintained proficiency in technical standards such as cXML, XML and EDI.
- Understood client configurations and integrations with various ERP systems in order to troubleshoot and resolve integration errors.
- Prioritized and provided second level support for daily customer inquiries submitted through internal case management system (salesforce.com) in compliance with service level agreements while consistently achieving customer satisfaction scores that were above goal.
Product Support Specialist II
Railinc Corporation
04.2011 - 08.2012
- Managed daily customer support requests, performed technical troubleshooting and provided accurate resolutions.
- Applied analytical skills to research data quality by utilizing various data warehouse tools such as SAS, DB2 and Teradata.
- Employed Agile and waterfall methodologies to create solutions for the enhancement of commercial products and applications to optimize processes.
- Analyzed RailSight billing and UMLER monthly subscription reports and identified opportunities to increase efficiency by automating processes which resulted in a fifty percent reduction in time spent on recurring monthly projects.
- Prioritized the backlog during each iteration while focusing on the potential impact of each user story.
- Assisted IT and customers with testing and implementation of new product features and enhancements.
Telecommunicator I
Raleigh-Wake 911 Emergency Communications Center
07.2009 - 04.2011
- Received and processed up to 150 emergency calls per shift, as well as non-emergency calls.
- Completed 14 week training- Emergency Telecommunicator Certification and Emergency Medical Dispatcher Certification, as well as training for various call systems and maps.
- Updated Division of Criminal Information Network to assist various emergency responders.
- Maintained accurate, up-to-date files and logs; updated existing databases on a regular basis..
Management Trainee
The Hertz Corporation
10.2008 - 07.2009
- Maintained in-depth knowledge of products and processes to assist customers.
- Delivered personal attention to customers to ensure high levels of satisfaction.
- Recognized by management as a dedicated and driven employee and given increased responsibility.
- Gained hands-on experience and training in sales, marketing and management.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina Wilmington
Wilmington, NC05.2008
Skills
- Technical Proficiency
- Solution Selling
- Presentation Skills
- Pre-Sales Support
- Process Improvement
- Team Collaboration
- Sales Process Optimization
- Negotiation
Training
- UNC School of Government: Budgeting in Local Government
- SAS Programming 1: Essentials
- SAS Enterprise Guide 1: Querying and Reporting
Timeline
Manager, Solutions Engineering
TradeCentric
07.2022 - Current
Senior Solutions Engineer
TradeCentric
09.2020 - 07.2022
Solutions Engineer
OpenGov
07.2019 - 09.2020
Solutions Engineer
nCino, Inc.
10.2017 - 07.2019
Solutions Engineer
Samanage
10.2016 - 10.2017
Solutions Consultant
Xeeva Inc.
01.2016 - 10.2016
Solution Consultant
SciQuest
01.2014 - 01.2016
Technical Support Specialist Level 2
SciQuest
08.2012 - 01.2014
Product Support Specialist II
Railinc Corporation
04.2011 - 08.2012
Telecommunicator I
Raleigh-Wake 911 Emergency Communications Center
07.2009 - 04.2011
Management Trainee
The Hertz Corporation
10.2008 - 07.2009
Bachelor of Arts - Criminal Justice
University of North Carolina Wilmington
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