Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Timothy McCoy

Oklahoma City,OK

Summary

Dynamic Assistant Manager with a proven track record at Family Dollar, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, while improving cash handling accuracy. Recognized for fostering a collaborative work environment and driving sales growth through strategic merchandising initiatives.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Family Dollar
02.2023 - 06.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Cart Attendant

Walmart
05.2021 - 03.2023
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected carts preventing spread of disease.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Removed broken and unserviceable carts from inventory for repair.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
  • Assisted customers with loading and unloading purchases, providing exceptional service and support.
  • Adhered consistently to store policies on safety measures like wearing reflective gear while working outdoors.
  • Assisted co-workers in restocking and conducting inventory of store.
  • Contributed to increased efficiency during high-volume periods by responding promptly to requests for additional carts from management or team members.
  • Supported efficient store operations by returning stray merchandise to appropriate departments as needed.
  • Completed other assigned duties such as stocking shelves or bagging groceries when necessary, demonstrating versatility within the role.

Education

High School Diploma -

Delcity High School
Oklahoma City, OK
06-2002

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Team building

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • CPM - Certified Professional Manager

Languages

English
Full Professional

Timeline

Assistant Manager

Family Dollar
02.2023 - 06.2025

Cart Attendant

Walmart
05.2021 - 03.2023

High School Diploma -

Delcity High School

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