Summary
Overview
Work History
Education
Skills
Timeline
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Timothy McDonald

Medford

Summary

Highly motivated and strategically focused industry leader, with extensive experience successfully driving profit-generating sales operations through innovative merchandising, loss prevention management, and focus on continuous product turnover. Continuously recognized for performance excellence in top class operations management, customer care, and driving sales. Successful at motivating, training and developing high-performing teams. Proven record of effective short- and long-range tactical planning and improving operational processes to reduce shrink and achieve optimal profitability.

Overview

25
25
years of professional experience

Work History

Store Manager

Big Lots
09.2023 - Current
  • Responsible for leading, planning, and directing the entire Store Team.
  • Accountable for all functional areas of the store, including the financial performance, execution of company initiatives, staffing, inventory control, and compliance with company standards. Retains accountability for all aspects of the store but will often delegate tasks or operational activities to other leaders and will supervise, inspect, train, and/or coach those leaders in order to accomplish all goals and tasks set for the store.
  • Plans, leads, directs, and employs all operational and financial resources to achieve established goals.
  • Utilizes company reports and tools in order to assess efficiency, analyze trends, and identify opportunities for improvement in store performance.
  • Leads all store processes in accordance with company standards, including freight flow, merchandise presentation, reconciliation of all sales, cash and inventory transactions, and customer service.
  • Leads and supervises all furniture department operations, including furniture sales and sales processes, Lease to Purchase, Price Holds, and furniture department merchandising and presentation standards.
  • Responsible for the scheduling and payroll processing in the store on a daily and weekly basis.
  • Oversees and drives staffing efforts in the store, including interviewing, selection, hiring, training, and performance evaluations of all associates in collaboration with the other members of the store’s leadership team.
  • Approves and administers appropriate disciplinary action to associates, including recommendations for termination, in partnership with the other operational and support resources in accordance with company guidelines.
  • Responsible for the supervision, maintenance, and compliance of all customer service and associate recognition programs.
  • Directs the preparation for merchandising initiatives and ensures reconciliation of all inventory transactions.
  • Drives the customer experience and ensures resolution of customer issues.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

District Sales Director

Christmas Tree Shops
06.2022 - 08.2023
  • Led district team consisting of 11 stores in NY, NJ, and DE; totaling $97.3 million in revenue.
  • Monitored relevant sales metrics to drive sales growth and set sales strategy. Analyzed and acted on trends driving results and implement change if necessary.
  • Delivered store profitability objectives, and drove payroll performance through leadership, coaching, and accountability of the Store Managers.
  • Continually worked with direct reports to develop and implement action plans, improving operating results.
  • Maintained profit improvement through the monitoring of payroll expense, travel costs,and operational execution.
  • Planned and led district team meetings to review business results and communicate new and ongoing priorities.
  • Sourced and recruited top talent for various retail store positions and verify recruiting processes to meet new store opening timelines.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Protected company assets through reduction of in store shrink and control of damages by driving training and executing in store programs.

Area Manager

Christmas Tree Shops
04.2021 - 06.2022
  • Motivated, Empowered and Inspired Team Store Leadership with clear direction and developmental feedback that encouraged growth, drovr results and built bench for key leadership roles.
  • Drove sales performance through the execution of a productive freight flow process, efficient front-end operation, and positive in store experience for the internal and external customer.
  • Drove a culture of Customer Service in stores, through leadership program execution and accountability.
  • Built Store Manager skill set to coach and develop store associates and created a culture that drove sales and service through employee engagement.
  • Oversaw store payroll budgets and ensured compliance through partnerships with the Vice President of Store Operations, District and Regional Support and Support Managers.
  • Made regular visits to multiple store locations (in person and via online communications) to the District as to validate execution of company directives.
  • Set goal of limiting total loss and protected company assets through a reduction in store shrink and control of damages by driving training and executing in store programs.
  • Continually partnered with Leadership and District Support to ensure storage compliance with all policies, procedures, and guidelines through consistent communication and action.
  • Continually analyzed trend reports to identity opportunities to better operations in store and district.
  • Oversaw the tracking & implementation of all district store staffing, merchandising plans, and p&l reporting to drive profitability of stores.
  • Ensured resolution of all customer service issues.
  • Participated in & lead multi-store (district) annual/physical inventory process.

General Store Manager

Christmas Tree Shops
01.2012 - 04.2021
  • Responsible for all aspects of store operations for Christmas Tree Shops top performing store in the district
  • Coached and empowered staff of approximately 75-100 employees
  • Continuously strove to exceed annual budget targets by controlling expenses and eliminated wasteful behaviors
  • Collaborated on daily basis directly with visual merchandising teams, as to establish (and enhance) in-store merchandising plans to drive continued growth business and maintain budgetary guidelines
  • Supervised in the continued maintenance of inventory management/loss prevention, by continually investigating stock-on-hand, and reconciling any discrepancies
  • Collaborated with staff as to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
  • Fostered the growth of healthy team environments as to enhance employee collaboration, boost productivity, and promote highest quality of customer service
  • Oversaw the resolution of all customer service complaints, by solely investigating issues and establishing approach to corrective action

Store Manager/Field Trainer

Sears Essentials
01.1999 - 10.2009
  • Established, enforced, and updated policies to keep business agile and responsive to changing market conditions
  • Managed staff training and performance monitoring to promote high levels of productivity
  • Determined the quantity of products (and brands) that should be supplied to store using sales figures
  • Orchestrated the roll out of policies and procedures, effectively contributing to the management team
  • Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets
  • Assisted human resources through the prescreening and interviewing of potential employees
  • Set sales targets and implemented action plans for achieving set objectives
  • Oversaw the merchandising of products across retail outlets and reviewed sales records to ensure financial objectives were being met
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Strengthened work flow productivity by hiring, managing and developing top talent
  • Coached and empowered employees by creating and sharing motivational vision plans
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning
  • Addressed customer inquiries and resolved complaints
  • Assumed positions of associate and assistant manager before promotion to store manager

Education

Some College (No Degree) - Business Administration

Burlington County College
Mt. Laurel, NJ

Skills

  • District Leadership
  • Budgeting
  • Training and mentoring
  • Customer relations
  • POS systems operations
  • Stock management
  • Purchasing and planning
  • Sound judgment
  • Policy/program development
  • Supervision and training
  • Trend forecasting
  • Performance improvements
  • Recruiting and Hiring
  • Cross-functional team management
  • Profit and loss accountability
  • Goal setting
  • Schedule management
  • Operating Procedures and Policies
  • Staff Training and Development

Timeline

Store Manager

Big Lots
09.2023 - Current

District Sales Director

Christmas Tree Shops
06.2022 - 08.2023

Area Manager

Christmas Tree Shops
04.2021 - 06.2022

General Store Manager

Christmas Tree Shops
01.2012 - 04.2021

Store Manager/Field Trainer

Sears Essentials
01.1999 - 10.2009

Some College (No Degree) - Business Administration

Burlington County College

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Timothy McDonald