Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy McGrath

Magnolia Springs,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level or higher position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Uber Driver

Uber Technologies Inc.
10.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Owner

Deluxe Handyman Services
10.2021 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Direct Care Worker

Perkins School For The Blind
04.2003 - 11.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Administered medication as directed by physician.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Scheduled and accompanied clients to medical appointments.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Maintained safety and security by overseeing students in recess environments.
  • Completed daily reports on attendance and disciplinary performance.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Provided instructional support to students unable to attend regular classes.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Taught students across multiple classifications and degrees of special needs.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Instructed students with physical and cognitive disabilities.
  • Led activities that developed students' physical, emotional, and social growth.
  • Redirected students using Positive Behavior Support (PBS).
  • Partnered with standard education teachers from across academic departments.
  • Worked with students with moderate to severe autism to increase life skills.
  • Encouraged students to take ownership of learning by providing choices.
  • Coordinated special education students and teacher assistant schedules with master schedule.
  • Provided life skills programming for students with moderate to severe autism.
  • Collaborated with other educators to develop instructional strategies.
  • Facilitated small group instruction to address individual learning needs.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Monitored student performance to evaluate effectiveness of instructional strategies.
  • Maintained accurate records of student progress and attendance.
  • Developed and implemented behavior management plans to improve student behavior.
  • Conducted assessments of students to determine individual needs.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Provided emotional support to students and families.
  • Promoted memory, cognition and language development with hands-on activities and individualized instruction.
  • Applied proven strategies to improve students' sensory- and perceptual-motor skills.

Digital Production Coordinator

Perkins School For The Blind, Braille & Talking Book Library
11.2005 - 10.2021
  • Devised social media strategies and outreach by generating content ideas and highly-visual digital marketing content.
  • Edited video, audio and photos to enhance and complete post-production work for polished appearance.
  • Managed website by developing and refining pages to enhance appearance and increase user experience.
  • Organized and managed digital assets through regular maintenance and content archiving.
  • Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
  • Led implementation of best practices to support customer service satisfaction initiatives.
  • Researched and identified digital platforms aligned with project objectives, best practices, accessibility and sustainability.
  • Set up equipment and operated cameras to capture footage.
  • Collaborated with team to develop audio and visual material meeting user needs and production goals.
  • Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
  • Maintained and organized studio facilities and equipment.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Developed schedules for production, editing, and duplication for timely delivery.
  • Participated in meetings with producers and production crew to keep program in step with creative vision.
  • Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
  • Developed project budgets and managed production costs.
  • Identified and approved equipment and elements required for productions.
  • Devised and implemented strategies to create new revenue streams and cut operational costs.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Collaborated with network executives to define and propel organization's mission and vision.
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and OCR devices.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured systems according to prescribed software and hardware frameworks.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Offered assistance in implementing and developing training programs.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in development of system security protocols.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors.
  • Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
  • Met with staff and department managers to maintain currency on volunteer opportunities within each department.
  • Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
  • Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
  • Developed volunteer policies and procedures, handbooks and guidelines for volunteers.
  • Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
  • Championed volunteer achievements and drove performance through incentives.
  • Planned and documented volunteer training provided, designing training programs.
  • Provided leadership, guidance and support to staff members.
  • Developed and implemented training programs for staff.

Education

Bachelor of Science - Computer Science

Kennedy Western University
Agoura Hills, CA
05.2007

Skills

  • Calm Under Pressure
  • Cultural Awareness
  • Data Entry
  • Organization
  • Troubleshooting
  • Supervision and Leadership
  • Clerical Support
  • Decision-Making
  • Analytical and Critical Thinking
  • Computer Operation
  • Special Needs Adaptive Hardware and Software Specialist
  • Verbal Communication

Timeline

Uber Driver

Uber Technologies Inc.
10.2023 - Current

Owner

Deluxe Handyman Services
10.2021 - Current

Digital Production Coordinator

Perkins School For The Blind, Braille & Talking Book Library
11.2005 - 10.2021

Direct Care Worker

Perkins School For The Blind
04.2003 - 11.2021

Bachelor of Science - Computer Science

Kennedy Western University

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Timothy McGrath