Timothy Mcnabb
Tobaccoville,NC
Summary
With a proven track record at Cooke Rentals Of Mt Airy, Nc, I leveraged team leadership and customer service excellence to enhance client loyalty and solve complex issues, fostering a positive environment. As GrassMasters Lawn and Hardscape Ser's owner, I demonstrated critical thinking and multitasking, ensuring quality and safety in service delivery.
Overview
12
12
years of professional experience
Work History
Service Manager
Cooke Rentals Of Mt Airy, Nc
11.2019 - Current
- Achieved positive customer experiences with proactive communication and follow-up.
- Trained and guided team members for improved overall performance and morale.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
Owner
GrassMasters Lawn and Hardscape Ser
03.2013 - 10.2019
I owned a landscaping and handyman business for multiple years until employees would not come to work and decided to close the business down
Education
GED -
Region 16
Amarillo, TX04.1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Time management
- Conflict resolution
- Trustworthy and honest
- Quality assurance
- Workplace safety
- Crew leadership
- Employee supervision
- Outgoing and energetic
- Service scheduling
- New employee hiring
- Policy and procedure enforcement
- Service documentation
- Service quality management
- Goal setting
- Estimating and quoting
- Cost estimates
- Service and parts teams management
Timeline
Service Manager
Cooke Rentals Of Mt Airy, Nc
11.2019 - Current
Owner
GrassMasters Lawn and Hardscape Ser
03.2013 - 10.2019
GED -
Region 16
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