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Open to workDesired Job Title
Account ManagerLogistics ManagerRegional Sales ManagerWork Type
Full TimeConsultingLocation Preference
On-SiteRemoteHybridLocation: Lilburn, GA
Open to relocation: Yes
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TIMOTHY MERK
Lilburn,US
Work Preference
Summary
Dynamic Operations Manager recognized for elevating revenue from zero to significant monthly figures through strategic client engagement and process improvements. Skilled in leading diverse teams, optimizing logistics, and implementing innovative solutions that enhance operational performance. Pursuing a Senior Operations Manager position to further drive impactful results.
Overview
24
24
years of professional experience
Work History
Logistics Coordinator
ThredUp
06.2026 - Current
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Scheduled shipments and deliveries to ensure timely order fulfillment.
- Collaborated with cross-functional teams to streamline supply chain processes.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Managed vendor relationships to negotiate advantageous terms and conditions.
- Implemented tracking systems for improved visibility of logistics operations.
- Facilitated communication between departments to resolve shipping issues promptly.
- Analyzed logistics data to uncover cost-saving opportunities.
- Developed training materials for new logistics staff on operational procedures.
SALES CONSULTANT
CARMAX
Norcross, US
01.2025 - 05.2026
- Analyzed customer needs and interests, determining appropriate products.
- Recommended products to customers, enhancing engagement and brand loyalty.
- Communicated product features, advantages, and benefits to customers.
- Conducted product demonstrations to effectively highlight features and benefits.
- Scheduled appointments with prospective customers to explore tailored purchase options.
- Resolved customer inquiries and provided technical advice to enhance product understanding.
- Ensured customer satisfaction by providing timely responses and support.
SENIOR OPERATIONS MANAGER - CUSTOMER EXPERIENCE
ASCEND TRANSPORTATION INC.
Atlanta, US
01.2021 - 08.2023
- Established brokerage division for previously Asset only logistics company.
- Increased Brokerage revenue from zero to $500K monthly over the first six months by building customer relations with current clients and onboarding new business.
- Managed teams across four offices and two countries totaling an average of 100 employees.
- Developed standard operating procedures to improve efficiency for brokerage and asset operations.
- Integrated new technology to improve processes and systems.
- Worked with third party software engineers to improve development of TMS systems.
- Provided in-depth risk analysis on company strategies and changes to process or operations.
- Designed employee training and incentive programs.
LOGISTICS CARRIER SALES MANAGER
USA TRUCK
Atlanta, US
01.2013 - 01.2021
- Responsible for establishing book of business and managing brokerage relations with carriers in order to cover transportation needs for clients.
- Rate negotiation to increase profit margin from 9% to over 15% average in first year.
- Consistently top sales performer maintaining 15+% margin average.
- Carrier relationship establishment and retention.
- Coordination with customer sales team for management of carrier's needs for sales targets.
- Analyzed market trends, identified potential opportunities, and developed action plans for growth.
- Developed Standard Operating Procedures to improve productivity with asset operations.
- Assisted with Developing Positive compensation structures and increasing truck utilization 200 miles per week on average.
- Provided leadership to the team by coaching, mentoring, motivating staff members, and setting goals.
SERVICES TECHNICAL COORDINATOR
GGS TECHNICAL PUBLICATION
York, PA
01.2011 - 01.2012
- Coordinated technical documentation projects to meet client specifications.
- Inspected products for adherence to quality standards and specifications.
- Collaborated with production teams to address quality issues and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Participated in strategic planning initiatives aimed at improving profitability margins.
MACHINIST MATE
US NAVY
Norfolk, US
06.2002 - 06.2007
- Operated machinery for ship maintenance and repair tasks.
- Conducted routine inspections of mechanical systems and equipment.
- Assisted in troubleshooting mechanical failures on naval vessels.
- Maintained tools and equipment to ensure operational readiness.
- Oversaw daily operations to ensure alignment with organizational goals and standards.
- Developed training programs to mentor staff on best practices and performance expectations.
- Facilitated regular meetings to discuss project progress and address challenges.
Education
ASSOCIATE DEGREE - DRAFTING AND DESIGN
ITT TECHNICAL INSTITUTE
01-2012
Skills
- Supply Chain & Logistics
- Transportation management
- Logistics tracking systems
- Standard operating procedures development
- Operational efficiency
- Logistics Training
- P&L Management
- Team leadership
- Business development
- Strategic planning
- Problem Solving
- Customer relationship management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Military Service
E-5 Machinist Mate Second Class, United States Navy, Submarine Qualified. 06/25/02, 06/25/07, Completed advance Senior leadership training in 2006.
Timeline
Logistics Coordinator
ThredUp
06.2026 - Current
SALES CONSULTANT
CARMAX
01.2025 - 05.2026
SENIOR OPERATIONS MANAGER - CUSTOMER EXPERIENCE
ASCEND TRANSPORTATION INC.
01.2021 - 08.2023
LOGISTICS CARRIER SALES MANAGER
USA TRUCK
01.2013 - 01.2021
SERVICES TECHNICAL COORDINATOR
GGS TECHNICAL PUBLICATION
01.2011 - 01.2012
MACHINIST MATE
US NAVY
06.2002 - 06.2007
ASSOCIATE DEGREE - DRAFTING AND DESIGN
ITT TECHNICAL INSTITUTE