Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Timothy Merritt

Timothy Merritt

Topeka,United States

Summary

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Qualified Factory Worker with proven abilities in product processing, finishing and packaging. Safety-oriented with a great attention to detail and a high level of accuracy. Expert in performing work using specialized heavy machinery. Hardworking Job Title offering Number+ years supporting manufacturing needs. Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals. Perceptive Manufacturing professional with expertise in production roles. Well-trained in warehouse procedures, safety protocols and machine setup. Successfully completes tasks to meet project goals or business expectations. Dependable Factory Worker with Number years of experience operating the production line. Hardworking, physically fit and OSHA compliant. Experienced in handling raw materials and chemicals. Focused on ensuring products meet quality control standards. Skilled Production Worker offering Number years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Committed Job Title with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Factory Worker

Target
10.2021 - 06.2023
  • Carefully packaged finished products and prepared for shipment.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Loaded and unloaded parts on production line to establish smooth operations.
  • Unloaded trucks
  • General warehouse work

Inbound and Outbound Warehouse Associate

The Home Depot Distribution Center
03.2021 - 09.2021
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Checked and rechecked orders before packaging and shipping items.
  • Scanned items across the warehouse

Event Staff Member

CSC
02.2018 - 02.2021
  • Observed and reported any and all concerns
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Patrolled all gates in and around events
  • Crowd control
  • Helped organize and manage successful events with attendance of over Number people.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Oversaw event operations to keep running smoothly.
  • Implemented event protocols to maintain safety and security of all attendees.
  • Directed and supervised event staff volunteers to maintain seamless event operations.
  • Planned and maintained event timelines to track milestones and successfully reach event goals.
  • Monitored and evaluated event operations to confirm continual compliance with regulations.
  • Collaborated with vendors to secure necessary event services and supplies.
  • Greeted guests and welcomed patrons in support of company service policy.
  • Inspected tickets and customer IDs, checking for appropriate age requirements.
  • Assisted with special events by working premieres, private screenings and charity events.
  • Followed strict guidelines for handling confidential information.
  • Directed guests to correct seating areas, providing seamless movie-going experience.
  • Operated audio and video equipment for movie presentations.

Customer Care Representative

Alorica
05.2015 - 01.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Palletized boxes
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained and managed customer files and databases.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Warehouse Worker

Resers Fine Foods
02.2012 - 05.2015
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Palletized

Education

None - Liberal Studies

Los Angeles Southwest College
Los Angeles, CA

Skills

  • Machinery Monitoring
  • Quality Assurance Controls
  • Operating Procedure Updates
  • Customer Needs Assessments
  • Raw Materials Handling
  • Supply Chain Distribution
  • Conveyor Loading and Unloading
  • Handling Machinery

Timeline

Factory Worker

Target
10.2021 - 06.2023

Inbound and Outbound Warehouse Associate

The Home Depot Distribution Center
03.2021 - 09.2021

Event Staff Member

CSC
02.2018 - 02.2021

Customer Care Representative

Alorica
05.2015 - 01.2018

Warehouse Worker

Resers Fine Foods
02.2012 - 05.2015

None - Liberal Studies

Los Angeles Southwest College

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Timothy Merritt