Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Timothy M. Harris

Springfield

Summary

Dynamic District Supervisor with a proven track record in executing long- and short-term sales strategies while fostering exceptional relationships with colleagues and customers. A commitment to superior customer service ensures that each individual feels understood and supported in making informed decisions. Success is driven by engaging customers and associates through effective merchandising, maintaining a showroom-ready sales floor, and minimizing product shortages. Recognized for strong leadership, organizational skills, and a detail-oriented approach; adept at training personnel in diverse techniques while utilizing problem-solving abilities to navigate conflicts with integrity and enthusiasm.

Overview

13
13
years of professional experience

Work History

District FAST Supervisor

Tractor Supply Co.
07.2020 - Current
  • Primary duties include building the FAST team, leading execution of company merchandising and inventory standards, and interacting with customers and team members, merchandise support, fixture assembly and maintenance of all signage. Assist in executing planograms and physical inventories, responsible for managing the FAST team members, and Support the District Manager in achieving overall merchandising goals for the district. Communicate proactively and regularly with the Regional FAST Manager on project status obstacles to completion and offer solutions to overcome. Travel daily to multiple district stores to ensure planogram goals and various other store assignments are completed correctly and in a timely manner. Experience in managing large teams. Multi-unit experience utilizing teamwork and fostering a positive work environment.

Store Manager

Family Farm & Home
06.2018 - 07.2020
  • Responsible for maximizing profit and minimizing loss by implementing sales objectives and strategy plans (weekly cycle counts and yearly inventory) for a multimillion dollar business. Oversee store operations on a daily basis, delegate tasks, identify and resolve problems. Develop and execute long term sales sales strategies and goals to provide exceptional customer service. Work closely with associates to identify strengths and weaknesses, follow company's training plan to promote employee growth and career advancement. Regularly deal with: Profit/Loss, scheduling, shrink control, payroll management, staffing, and hiring.

Assistant Store Manager

Lowe’s
04.2016 - 05.2018
  • Recognized by Market Director, HR, and Store Manager for exemplary customer service multiple times. Regularly supervise 150-190 employees. Work closely with HR and Store Manager to help identify candidates ready to advance into management. Assist in the recruiting, screening, interviewing, and hiring process. Develop and evolve associates with training, mentoring, coaching, and observing customer interaction to become better servant leaders. Oversee: pro sales, in home and outside sales, margin, increase of average sales ticket, disciplinary process, front end (cash office, credit card applications, customer service desk), back end (processing of trucks and freight, help coordinate delivery schedules in a timely manner), and ensuring safety programs are correctly followed. Work directly with sales specialists to increase sales, margin, profitability, and expand our company. Routinely hold morning meetings to inform associates of daily, future and previous day goals to maximize sales potential. Assist with resolving customer complaints in a timely manner. Review and revise store schedules. Use CCTV surveillance system and aid in deterring theft by engaging customers with excellent service. Set building alarm and receive phone calls if alarm is set off.

Department Manager

Lowe’s
06.2015 - 04.2016
  • Simultaneously manage several departments, well versed in and cross trained in zone 2. Frequently asked by upper management to walk departments, delegate work, employee following up, ensure departments are in compliance with all store procedures and policies, relocating merchandise, and perform 101 training with employees. Complete general management duties such as: employee scheduling, inventory replacement system management, cleanup minor hazardous spills, manage freight flow, and schedule truck receiving. Maintain proper stock levels, order management systems, panel saw, mixing paint, tile, blind, carpet, key, tile and glass cutting. Oversee products are ordered and received correctly, able to operate register, forklift, order picker and reach lift trucks. In 2016, my department achieved over a 10% increase in sales.

Store Manager

Lumber Liquidators
01.2014 - 05.2015
  • Three years experience of managing co-workers in a highly dynamic, fast paced, retail store. Assist in driving store sales repeatedly by establishing methods for monthly and yearly profit. Gain customers trust by greeting them in a prompt, friendly manner while being able to explaining how our stores products are a higher quality at a lower price. With the ability to direct, train, execute, and communicate efficiently with co-workers, I was chosen by upper management to travel to selected locations to move stores, clean out inefficiencies and retrain employees to make the company more successful. Responsible for co-worker's career development through encouragement, motivation, and developing co-workers skills in sales, customer service and merchandise to reach monthly sales goals. Participate in weekly conference calls with upper management and regional stores. Experience making installed sales and regularly selling to contractors, committed to continued learning on products, packages and procedures. Drive to other locations to pick up merchandise for store transfers. Respond to alarm calls, oversee daily store operations and appearance, complete employee evaluations, and manage weekly work schedule, and inventory control. Oversee warehouse responsibilities are achieved, load customer's orders, unload freight, perform interviews, protect all company assets, bank deposits, and special orders. Ensure the store is in compliance with all safety procedures.

Assistant Store Manager

Lumber Liquidators
05.2012 - 01.2014
  • Proficient in store operation in the store manager's absence, ensured store goals are outlined and met by the co-workers, and participate in weekly conference calls with upper management and regional stores. Maintain showroom appearance, assist in store inventory control, planograms, special orders, training employees, bank deposits, and handling outflow for a multimillion dollar business. Manage warehouse operation and organization, prepare and load customer orders, checked trucks in, and unloaded freight with a forklift. Greet every customer in a prompt and friendly manner.

Education

High School Diploma -

North Western Local
Springfield, OH

Skills

  • Training and mentoring
  • Goal oriented
  • Customer service
  • Employee motivation
  • Complex Problem-solving
  • Strategic planning
  • Process monitoring and improvement
  • Microsoft 365 experience
  • Calm under pressure
  • Dynamic communication skills
  • Staff training and development

Timeline

District FAST Supervisor

Tractor Supply Co.
07.2020 - Current

Store Manager

Family Farm & Home
06.2018 - 07.2020

Assistant Store Manager

Lowe’s
04.2016 - 05.2018

Department Manager

Lowe’s
06.2015 - 04.2016

Store Manager

Lumber Liquidators
01.2014 - 05.2015

Assistant Store Manager

Lumber Liquidators
05.2012 - 01.2014

High School Diploma -

North Western Local

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