Timothy Michael
Butler,Pennsylvania
Summary
Organized Tech with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Hardworking Mechanic successful at completing inspections, maintenance and repairs on Forklifts. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Mechanic
Langer Material Handling Inc.
09.2019 - Current
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Disassembled defective parts to make proper repairs.
Assistant Store Manager
Dick Sporting Goods / Field & Stream
01.2017 - 07.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
Lead Cashier
Field & Stream
07.2013 - 01.2017
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Led cashiers and associates in providing thoughtful customer service.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions
Business Owner
Bakerstown Feed & Garden Center
01.1993 - 07.2013
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Penns Valley Area High School
Spring Mills, PANo Degree - Diesel Mechanics Technology
Ohio Diesel Tech.
Cleveland, OHSkills
- Troubleshooting
- Quality Assurance
- Hand and Power Tools
- Hydraulic Repair
- Mechanical Systems
- Work Order Management
- Maintenance and Repairs
- Preventive Maintenance
- Generator Repair
- Workplace Safety
Timeline
Mechanic
Langer Material Handling Inc.
09.2019 - Current
Assistant Store Manager
Dick Sporting Goods / Field & Stream
01.2017 - 07.2019
Lead Cashier
Field & Stream
07.2013 - 01.2017
Business Owner
Bakerstown Feed & Garden Center
01.1993 - 07.2013
High School Diploma -
Penns Valley Area High School
No Degree - Diesel Mechanics Technology
Ohio Diesel Tech.
Similar Profiles
Brent SweeneyBrent Sweeney
IT Support Engineer at Toyota Material HandlingIT Support Engineer at Toyota Material Handling
Swapnil DesaleSwapnil Desale
Assistant Manager at Electromech Material Handling System India Pvt LtdAssistant Manager at Electromech Material Handling System India Pvt Ltd
Damien ROUEZDamien ROUEZ
Manufacturing Manager at Toyota Material Handling Manufacturing FranceManufacturing Manager at Toyota Material Handling Manufacturing France
Chelsea FullerChelsea Fuller
Registered Nurse at Butler Memorial HospitalRegistered Nurse at Butler Memorial Hospital
Autumn CichraAutumn Cichra
Senior Professional Staff Nurse- Transplant ICU at UPMC MontefioreSenior Professional Staff Nurse- Transplant ICU at UPMC Montefiore