Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Millard

Niceville,FL

Summary

Dynamic Assistant Manager with a proven track record at EG-America, enhancing customer satisfaction and fostering a positive work environment. Skilled in operations management and team leadership, I successfully mentored staff and resolved escalated customer issues, significantly boosting repeat business. Expert in customer service and conflict resolution, I cultivated a loyal customer base and improved staff efficiency.

Overview

14
14
years of professional experience

Work History

Assistant Manager

EG-America
06.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Strengthened communication skills through regular interactions with others.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Sales Manager

Goodyear Tire & Rubber
01.2011 - 03.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Education

No Degree - Automotive Engineering

Okaloosa Technical College
Fort Walton Beach, FL
02-2001

High School Diploma -

Niceville High School
Niceville, FL
02-2000

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Task delegation
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing

Timeline

Assistant Manager

EG-America
06.2020 - Current

Sales Manager

Goodyear Tire & Rubber
01.2011 - 03.2019

No Degree - Automotive Engineering

Okaloosa Technical College

High School Diploma -

Niceville High School

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Timothy Millard