Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Miller

Eastvale,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Field Service Technician

Aptive Environmental
07.2022 - Current
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
  • Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Cable Installation Technician

Eastridge Workforce Solutions
02.2021 - 11.2021
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Read blueprints and schematics to correctly place equipment.
  • Dressed, terminated and tested cables and components.

Maintenance Crew Member

Marshall University
Huntington, WV
06.2020 - 09.2020
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Used various equipment to remove snow and rock salt on walkways to prevent falls
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.

Construction Laborer

Crandell Plumbing
09.2019 - 08.2020
  • Crafted piping, including measuring, threading and cutting materials to correct angles.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Warehouse Associate

Walmart
04.2018 - 01.2019
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Unloaded packages with care and placed in proper staging area.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Dietary Cook

Thomas Memorial Hospital
04.2013 - 08.2015
  • Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
  • Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Cook

McDonald's
05.2012 - 08.2013
  • Mentored staff in expectations and parameters of kitchen goal and daily work.
  • Set up and prepared cooking supplies and workstation during opening and closing to maximize productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Front Desk Associate

Kroger
01.2011 - 05.2012
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolve customer complaints and maintained clean and safe environment.

Cashier

Arby's
03.2010 - 01.2011
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

Plan To Finish in The Future. - Business Management

Marshall University
Huntington, WV

GED -

Bluegrass Challenge Academy
FT. Knox

Skills

  • Customer Service
  • Verbal and Written Communication
  • Calculations and Measurements
  • Flexible and Adaptable
  • Self-Motivated
  • Critical Thinking
  • Conflict Resolution
  • Active Listening

Timeline

Field Service Technician

Aptive Environmental
07.2022 - Current

Cable Installation Technician

Eastridge Workforce Solutions
02.2021 - 11.2021

Maintenance Crew Member

Marshall University
06.2020 - 09.2020

Construction Laborer

Crandell Plumbing
09.2019 - 08.2020

Warehouse Associate

Walmart
04.2018 - 01.2019

Dietary Cook

Thomas Memorial Hospital
04.2013 - 08.2015

Cook

McDonald's
05.2012 - 08.2013

Front Desk Associate

Kroger
01.2011 - 05.2012

Cashier

Arby's
03.2010 - 01.2011

Plan To Finish in The Future. - Business Management

Marshall University

GED -

Bluegrass Challenge Academy

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Timothy Miller