Timothy Miller
Hamilton
Summary
Professional retail management with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
5
5
years of professional experience
Work History
Store Manager
AutoZone
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Parts Service Manager
Auto Zone
04.2022 - 04.2024
- Maintaining the stock of replacement parts for various industries, such as automobile or construction
- Inventory control, sourcing parts, and customer service
- Handling and managing customer complaints and issues
- Selling manufactured parts to the customers
- Supervising the shipment issues of the parts ordered
- Managing the team members and delegating tasks to them
- Providing leadership and direction for all operations functions
- Implementing effective methods and procedures throughout
- Managing operational equipment and resources
Manager/Owner
Metro PCS
04.2020 - 04.2022
- Customer service: start new phone lines, troubleshoot tech problems, activate devices
- Inventory: Counting existing inventory, ordering/stocking new inventory
- Scheduling: Create weekly schedule for 5 employees, adjust any scheduling conflicts
- Budget: Morning/night drawer counts, budget for inventory, budget for maintenance, money drops at the bank
- Managed financials, budgeting, and forecasting to ensure profitability and maintain fiscal responsibility.
- Increased customer satisfaction through exceptional service and timely response to inquiries.
- Achieved an excellent reputation within the community by consistently delivering high-quality products or services, exceptional customer experiences, and a commitment to social responsibility.
Education
Bachelorʼs degree - Kinesiology, Criminal Justice
Miami University
Oxford, OH01.2023
Skills
- Creative
- Energetic
- Passion for physical fitness
- Significant communication skills
- Taekwondo
- Hapkido
- Jiu Jitsu
- Kickboxing
- Boxing
- Judo
- Word
- Excel
- PowerPoint
- Workplace writing
- Inventory control
- Cash management
- Customer service
- Staff training
- Visual merchandising
- Team leadership
- Operational management
- Employee retention
- Problem-solving
- Store opening and closing
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Retail inventory management
- Team building and leadership
- Team motivation
- Strategic thinker
- Retail sales techniques
- Accurate money handling
- Bank deposit procedures
- Bank and safe deposits
- Performance reviews
Military Service
US NAVY
Timeline
Store Manager
AutoZone
04.2024 - Current
Parts Service Manager
Auto Zone
04.2022 - 04.2024
Manager/Owner
Metro PCS
04.2020 - 04.2022
Bachelorʼs degree - Kinesiology, Criminal Justice
Miami University
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