Timothy Morgan

• Assisting clients as an Account Manager, helping them with navigating the renewal process and plan changes
• Obtaining census information and medical questionnaires from groups, sending out the required information for quotes to carriers, and presenting the competitive options to clients
• Preparing detailed spreadsheets showing plan comparisons between current and prospective plans after obtaining quotes
• Implementing new carrier enrollments, completing necessary paperwork in the allotted time for employees to have new information
• Setting up new prospects and current clients with FormFire, occasionally going on-site to assist employees unfamiliar with the process
• Assisting with our in-house 3rd party administration company by generating reports, cross-referencing claims and requesting funding from clients
• Writing guides for "systemology" and processing needs for the agency
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.

I learned many skills and tasks at Bridge Analyzers, including:

• Experience with soldering, mainly on small circuit boards.
• Detailed parts assembly for various devices.
• Calibration, testing, and assembly of Gas Analyzers.
• Using Microsoft Excel to input data to help track quality levels and client history of Gas Analyzers.
• Labeling, shipping, packaging parts for customers.
• Creating guidelines and processes for assembly.
• Experience with laser engraving and using Adobe software to complete client requests
• Analyzed quality and performance data to support operational decision-making.

While working at Heinen's, I worked in many different departments, mostly specializing in the Deli Department and Dairy Department. This was during the Covid pandemic, which created a unique environment and proposed many new challenges in the industry.

The Deli and Dairy Departments had many responsibilities, including:

- Experience in customer service. I assisted customers behind the counter with slicing, taking orders over the phone for catering, and helping customers with general questions about the store.

- Making sure product quality is upheld and tracking inventory.

- Assisting with food prep, such as the salad bar and prepared foods section.

- Keeping shelves stocked and tidy.

- Making sure the deli facility is clean and sanitized. This also involved cleaning the slicers when needed, while also keeping an eye on customers who may need help.

- Receiving shipments from Heinen's partners. In the Dairy department, this often meant hauling in large shipments of milk and frozen foods, often requiring work in sub-zero degree freezers for an elongated time.