Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Moss

Hagerstown,MD

Summary

Dynamic District Operations Manager with a proven track record at Schindler Elevator Corporation, excelling in customer relationship management and service strategy development. Achieved significant operational efficiencies and enhanced profitability through data analysis and effective team leadership. Skilled in budget oversight and negotiation, driving exceptional results in fast-paced environments.

Overview

24
24
years of professional experience

Work History

District Operations Manager

Schindler Elevator Corporation
Beltsville, Maryland
11.2024 - Current
  • Oversaw daily operations across multiple district locations to ensure compliance and efficiency.
  • Monitored key performance indicators to evaluate progress toward organizational objectives.
  • Analyzed operational data to identify opportunities for financial savings and process enhancements.
  • Educated employees on corporate policies and procedures to improve operational outcomes.
  • Conducted site visits to assess adherence to operational standards and safety regulations.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Facilitated interdepartmental communication to optimize workflows and collaboration.
  • Performed project management and superintendent duties as needed to support all districts.
  • SHAPE Master Trainer (NI)

Superintendent EI/NI

Schindler Elevator Corporation
Baltimore / Beltsville, MD
11.2021 - 11.2024
  • Forecasted, scheduled, and monitored project timelines, personnel performance, and cost efficiency.
  • Conducted site visits to guide General Contractors and their subcontractors for successful installations.
  • Executed all Project Manager and Superintendent duties in Baltimore, managing 171 unit backlog.
  • Oversaw daily operations of elevator maintenance, testing, and escalator repair.
  • Promoted employee safety awareness through adherence to company mandates and industry best practices.
  • Monitored fixed price upgrade orders to enhance efficiency and profitability.
  • Identified additional revenue opportunities and provided leads to sales staff.
  • Delivered exceptional service to customers by addressing concerns and developing tailored solutions.

General/Sales Manager/Technician

Aquatic Solutions, LLC
Frederick, MD
04.2001 - 10.2021
  • Oversaw operations across all departments: Retail, Construction, Service, Parts, and Sales.
  • Managed entire construction process, including project design, permit submissions, material ordering, contractor coordination, and inspection scheduling.
  • Administered inventory valued at over $2M, ensuring efficient warehouse management.
  • Contributed to company growth as first employee with no prior experience.
  • Drove departmental sales efforts, achieving over $2M in annual revenue.
  • Formalized sales processes to improve operational efficiency and attract new customers.
  • Developed and finalized competitive quotes for deals involving company, vendors, and customers.
  • Motivated and led teams to achieve low employee turnover rates.

Education

Frederick Community College
Frederick, MD

Skills

  • Customer relationship management
  • Service strategy development
  • Sales planning and implementation
  • Negotiation expertise
  • Budget oversight
  • Recruitment and hiring
  • MS Office proficiency
  • Schedule management
  • Schedule management

Timeline

District Operations Manager

Schindler Elevator Corporation
11.2024 - Current

Superintendent EI/NI

Schindler Elevator Corporation
11.2021 - 11.2024

General/Sales Manager/Technician

Aquatic Solutions, LLC
04.2001 - 10.2021

Frederick Community College

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