Summary
Overview
Work History
Education
Skills
Military Service
References
Timeline
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Timothy Motley

Timothy Motley

Birmingham,AL

Summary

With a proven track record at Zodiac Solutions, I excel in Microsoft Azure expertise and leadership, enhancing system security and user engagement through innovative virtualization technologies and collaborative problem-solving. My adeptness in Intune device management and strong interpersonal skills drive operational excellence and technical advancements.

Overview

14
14
years of professional experience

Work History

Azure Virtual Desktop Administrator

Zodiac Solutions
Birmingham, AL
10.2022 - Current
  • Utilized ServiceNow to track assets, request fulfillment, and incident resolution.
  • Handled complex Azure Virtual Desktop issues at second and third levels.
  • Streamlined user account provisioning processes within Active Directory systems.
  • Establish user access credentials in Azure.
  • Managed device registration processes in Intune.
  • Conducted collaborative online meetings to enhance user engagement.

Field Services Tech

Tata Consultancy Services
Birmingham, AL
06.2022 - 10.2022
  • Deployed Windows 10 OS across workstations and laptops in railyard environments.
  • Enhanced user experience by ensuring all tablet and mobile device software remained up to date.
  • Conducted maintenance on Lexmark desktop printers.
  • Utilized ServiceNow to monitor and document changes, requests, and incident resolutions.

IT Support Technician (Contractor)

Leidos
Huntsville, AL
03.2022 - 05.2022
  • Delivered operational support for seamless rollout of 3000 devices during Windows 10 transition.
  • Facilitated comprehensive Windows 10 migrations involving backup, imaging, data migration, and setup.
  • Skilled in McAfee FDE, Bomgar, and ServiceNow platforms.

IT Support Administrator (Contractor)

BASF Catalysts LLC
Huntsville, AL
07.2021 - 02.2022
  • Maintained professionalism in client interactions through phone and written correspondence.
  • Exhibited expertise in managing administrative tasks.
  • Proficient in intermediate functions of Microsoft Office suite.
  • Collaborated with external vendors to ensure optimal functionality of purpose-built computers.
  • Utilized adept problem-solving techniques to resolve difficult situations.
  • Demonstrated strong ability to prioritize tasks within deadlines.
  • Demonstrated ability to collaborate effectively with colleagues.
  • Supported email configuration processes on various mobile devices.
  • Demonstrate strong multi-tasking skills to thrive in dynamic settings.
  • Managed various orders, interruptions and escalations throughout the business day.
  • Delivered fundamental end-user support services focusing on special-purpose computers and peripherals.
  • Managed incident and service requests through company software.
  • Managed ticket workflow in the gAHD platform following escalation from Level 1 Service Desk.
  • Facilitated order placement for hardware and software through standard company tools.

IT Support Technician (Contractor)

Leidos
Huntsville, AL
04.2021 - 06.2021
  • Led successful deployment of 3000 computers as part of a Windows 10 migration initiative.
  • Executed comprehensive Windows 10 migrations including backup procedures, imaging tasks, data migration processes and setup operations.
  • Applied expertise in technologies like McAfee FDE, Bomgar, and Druva inSync for seamless IT operations.

IT Technician

D&F Equipment Sales, Inc.
Crossville, AL
09.2018 - 04.2021
  • Delivered IT support services within a manufacturing setting.
  • Executed administration of user and device setup using Azure.
  • Delivered end-user assistance within Windows operating systems.
  • Addressed client concerns by diagnosing and resolving system malfunctions across multiple platforms.
  • Specialized in various software, including Windows, Microsoft Office suite with focus on Excel and Outlook.
  • Configured operating systems for compatibility with existing infrastructure.
  • Oversaw administration of servers with focus on file/print operations, Active Directory management, and user profile roaming.
  • Handled troubleshooting tasks for telecommunication infrastructure.
  • Applied established protocols for efficient network troubleshooting.
  • Safeguarded confidential information effectively.
  • Integrated technology in alignment with contemporary IT standards.

Computer Systems Analyst (Contractor)

Southern Company
Birmingham, AL
07.2015 - 02.2018
  • Monitored Spectrum 3, Energy Management System 2000, and ancillary systems daily for health and availability.
  • Facilitated front line issue resolution with Energy Management System Department personnel.
  • Adhered to established procedures for resolving frontline problems during system maintenance.
  • Coordinated communication of system outages to key customers and stakeholders.
  • Contributed insights on customer feedback and process improvements to leadership.
  • Collaborated with Energy Management System Department personnel to meticulously track cases.
  • Maintained secure round-the-clock entry to EMS-equipped data centers by adhering to established protocols.
  • Monitored and supported Business Continuity systems daily.

IT Specialist (Contractor)

ACET
Falling Waters, WV
05.2014 - 06.2015
  • Held Public Trust security clearance.
  • Resolved technical issues related to both Citrix Xenapp and Cisco AnyConnect configurations.
  • Utilized Active Directory for resetting passwords and resolving network authentication issues.
  • Resolved technical issues for computers, laptops, and mobile devices via phone support.
  • Provided system administration support for VAPIV Enrollment Portal.
  • Provided system administration support within VA Remote Access Portal.

Senior Computer Repair Tech

University of Central Florida
Orlando, FL
01.2012 - 03.2014
  • Resolved hardware and software problems across various applications.
  • Configured Windows XP and later workstations efficiently.
  • Administered Windows Server 2003 and subsequent operating systems for servers.
  • Oversaw network upkeep for UCF College of Medicine LAN.
  • Resolved network and wireless connectivity problems effectively.
  • Facilitated deployment of PDA technologies across teams.
  • Executed strategic installations of cutting-edge equipment and software packages.
  • Oversaw management of user accounts, enforcing required security policies.
  • Maintain reliability of daily computer systems.
  • Delivered training to users on newly implemented hardware and software systems.
  • Managed maintenance schedules, periodic updates, and essential repairs.
  • Oversaw setup and troubleshooting of network printers.
  • Facilitated procurement and maintenance of IT resources for College of Medicine.
  • Collaborated with UCF Computer Services, Telecommunications teams, and external vendors to ensure technical project coordination.
  • Delivered exceptional support to both internal and external stakeholders.

Computer Repair Tech

University of Central Florida
Orlando, FL
01.2011 - 01.2012
  • Handled IT support calls for UCF College of Medicine Support Desk.
  • Diagnosed and fixed issues with Dell laptops.
  • Served as technical liaison coordinating with UCF Computer Services, Telecommunications, and other vendors.
  • Diagnosed and addressed technical faults in Cisco IP phone systems.

Desktop Support Tech (Contractor)

Orange County ISS Department
Orlando, FL
10.2010 - 01.2011
  • Configured Dell desktops and laptops.
  • Configured and deployed hardware for seamless operational integration.
  • Delivered consistent daily desktop support to ensure seamless operations at Orange County Fire Rescue Administration Building.
  • Reconfigured Panasonic Toughbooks with Microsoft XP operating system for Fire Engines and Rescue Trucks.
  • Coordinated with Panasonic vendor to manage warranty obligations for Toughbooks.
  • Oversaw repair and replacement processes by coordinating with Dell for covered devices.

Education

Bachelor of Science - Business Administration, Management

University of Central Florida
Orlando, FL

Skills

  • Mobile device management
  • System security
  • Patch management
  • Software deployment
  • Virtualization technologies
  • Hardware installation
  • Help desk support
  • Nerdio Software Proficiency
  • Microsoft Azure expertise
  • Intune device management
  • Microsoft intune administration
  • Powershell
  • Microsoft office 365

Military Service

U.S. Navy

07/01/91 - 12/01/98

Rank:E4

References

References available upon request.

Timeline

Azure Virtual Desktop Administrator

Zodiac Solutions
10.2022 - Current

Field Services Tech

Tata Consultancy Services
06.2022 - 10.2022

IT Support Technician (Contractor)

Leidos
03.2022 - 05.2022

IT Support Administrator (Contractor)

BASF Catalysts LLC
07.2021 - 02.2022

IT Support Technician (Contractor)

Leidos
04.2021 - 06.2021

IT Technician

D&F Equipment Sales, Inc.
09.2018 - 04.2021

Computer Systems Analyst (Contractor)

Southern Company
07.2015 - 02.2018

IT Specialist (Contractor)

ACET
05.2014 - 06.2015

Senior Computer Repair Tech

University of Central Florida
01.2012 - 03.2014

Computer Repair Tech

University of Central Florida
01.2011 - 01.2012

Desktop Support Tech (Contractor)

Orange County ISS Department
10.2010 - 01.2011

Bachelor of Science - Business Administration, Management

University of Central Florida

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Timothy Motley