Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Certification
Timeline
Generic

Timothy Murphy

Davenport,FL

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Supervisor

NFI Logistics
Orlando, FL
08.2024 - Current
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Maintained accurate records of employee attendance and performance reviews.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Provided support to other departments as needed to meet organizational goals.
  • Directed employees on how to use equipment properly and safely.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
  • Coordinated with vendors regarding product availability, pricing, delivery schedules.
  • Trained new employees on proper job functions and company policies and procedures.
  • Developed strong relationships with customers through excellent customer service practices.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Operations Supervisor

DHL Logistics
Orlando, FL
03.2019 - 08.2024
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Maintained accurate records of employee attendance and performance reviews.
  • Coordinated with vendors regarding product availability, pricing, delivery schedules.
  • Analyzed operational data to identify trends and implement strategic improvements.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed scheduling, training and inventory control.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Measured and reviewed performance via KPIs and metrics.
  • Negotiated contracts with vendors and service providers, securing favorable terms.

Delivery Driver

Lowe's
Clermont, FL
09.2013 - 08.2018
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.

Education

GED/Business Administration -

JEFFERSON HIGH SCHOOL
Michigan Center, MI
01-2008

Skills

  • Logistics Management
  • Customer Relations
  • WMS-Manhattan
  • Detail Oriented
  • Time Management
  • Fluent in Sign Language
  • Document Control
  • Data Analysis
  • Customer Service
  • Production
  • Contract Management
  • Logistics Oversight
  • Workflow Optimization
  • Business and Operations Management
  • High-pressure environments
  • MS Office
  • Operations Management
  • Customer Relationship Management (CRM)
  • Cross-Functional Teamwork
  • Staff Training and Development
  • Team Leadership

Extracurricular Activities

Involved in Lowes Little Helpers working with small children on monthly craft projects and teaching them how to use tools. Worked with various shelters to feed the homeless. Coach a little league football team

Certification

  • Forklift 2014, FL

Timeline

Operations Supervisor

NFI Logistics
08.2024 - Current

Operations Supervisor

DHL Logistics
03.2019 - 08.2024

Delivery Driver

Lowe's
09.2013 - 08.2018

GED/Business Administration -

JEFFERSON HIGH SCHOOL

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Timothy Murphy