Overview
Work History
Education
Skills
Timeline
Generic

Timothy Murrell

Philadelphia,PA

Overview

8
8
years of professional experience

Work History

Auto Sales and Leasing Consultant

Honda Of Abington
06.2022 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Ensured ongoing compliance with federal regulations regarding vehicle sales procedures, avoiding potential legal issues.
  • Maintained detailed records of customer interactions and transactions for accurate reporting purposes.
  • Resolved customer complaints professionally, maintaining a positive reputation within the community.
  • Organized promotional events at dealership to increase brand awareness and drive traffic.
  • Stayed up-to-date on industry trends and product knowledge, becoming a trusted resource for customers.
  • Negotiated prices and financing options with clients to close deals successfully.
  • Collaborated with finance team to ensure smooth transactions for all parties involved.
  • Utilized CRM software effectively for tracking leads, managing contacts, and scheduling appointments.
  • Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
  • Developed strong rapport with customers, resulting in repeat business and referrals.
  • Partnered with marketing department to develop targeted advertising campaigns that drove prospective buyers into the showroom floor.
  • Increased customer satisfaction by providing personalized and attentive service to each client.
  • Participated in regular sales training sessions, consistently improving skills and knowledge base.
  • Generated leads by leveraging social media platforms, expanding potential customer reach.
  • Established long-term relationships with clients through excellent communication skills, fostering loyalty towards the dealership brand over time.
  • Coordinated test drives efficiently while adhering to safety protocols for optimal customer experiences.
  • Supported fellow sales team members by sharing best practices and collaborating on challenging deals.
  • Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
  • Streamlined the sales process for increased efficiency and better time management.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Completed registration paperwork and sales documentation.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Located merchandise across various stores to address customer needs.
  • Worked with loss prevention in monitoring shopper behavior.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Auto Sales and Leasing Consultant

Susman Honda
04.2016 - 06.2022

Sales and leasing consultant, internet sales

  • Exceeded monthly sales quotas consistently through effective prospecting and lead follow-up strategies.
  • Ensured ongoing compliance with federal regulations regarding vehicle sales procedures, avoiding potential legal issues.
  • Maintained detailed records of customer interactions and transactions for accurate reporting purposes.
  • Resolved customer complaints professionally, maintaining a positive reputation within the community.
  • Stayed up-to-date on industry trends and product knowledge, becoming a trusted resource for customers.
  • Negotiated prices and financing options with clients to close deals successfully.
  • Collaborated with finance team to ensure smooth transactions for all parties involved.
  • Utilized CRM software effectively for tracking leads, managing contacts, and scheduling appointments.
  • Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.
  • Developed strong rapport with customers, resulting in repeat business and referrals.
  • Partnered with marketing department to develop targeted advertising campaigns that drove prospective buyers into the showroom floor.
  • Increased customer satisfaction by providing personalized and attentive service to each client.
  • Participated in regular sales training sessions, consistently improving skills and knowledge base.
  • Generated leads by leveraging social media platforms, expanding potential customer reach.
  • Established long-term relationships with clients through excellent communication skills, fostering loyalty towards the dealership brand over time.
  • Coordinated test drives efficiently while adhering to safety protocols for optimal customer experiences.
  • Supported fellow sales team members by sharing best practices and collaborating on challenging deals.
  • Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
  • Streamlined the sales process for increased efficiency and better time management.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Completed registration paperwork and sales documentation.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Located merchandise across various stores to address customer needs.
  • Worked with loss prevention in monitoring shopper behavior.
  • Increased business [Number]% in single quarter.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

No Degree -

High School Diploma -

Overbrook High School
Philadelphia, PA
06.1972

Skills

  • Customer Service
  • Building rapport
  • Fair housing policies
  • Phone and Email Etiquette
  • Organizational capabilities
  • Leasing and sales
  • Application processing
  • Telephone and email etiquette
  • Sales Techniques
  • Clear Communication
  • Creative Problem-Solving
  • Closing Techniques
  • Training and mentoring
  • Team Collaboration
  • Database Management
  • Background Checks
  • Market Trends
  • Contract Negotiation
  • Lead Generation
  • Effective negotiation
  • Cash Handling
  • Organized Mindset
  • Prospect qualification
  • Application management
  • Market Research
  • Competitive Research
  • Interpersonal Relations
  • Application verification
  • Administrative Support
  • Issue Escalation
  • Basic Mathematics
  • Business processes and procedures
  • Account Management
  • Flexible Schedule
  • Data Entry
  • Customer service-focused
  • Customer Relations
  • Critical Thinking
  • Decision-Making
  • Social Media Engagement
  • Sales and Marketing
  • Microsoft Office
  • Administrative Leadership
  • Client Relations
  • Mobile Device Operation
  • Creative and Adaptable
  • Employee Motivation and Guidance
  • Market Tracking
  • Customer service expertise

Timeline

Auto Sales and Leasing Consultant

Honda Of Abington
06.2022 - Current

Auto Sales and Leasing Consultant

Susman Honda
04.2016 - 06.2022

No Degree -

High School Diploma -

Overbrook High School
Timothy Murrell