Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Musser

West Valley City,UT

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with [2]-year history of successful industry performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Business Manager

Meritsservices
04.2017 - 03.2021
  • Communicated with customers and vendors positively with particular attention to problem resolution
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
  • Assisted with hiring process and training of new employees
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Raised property accuracy and accountability by creating new automated tracking method
  • Developed initial sales roadmaps and market strategies to promote successful product launches
  • Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows
  • Coordinated team schedules to keep shifts properly staffed during busy periods
  • Enhanced and redefined organizational structure to maintain competitive edge across territories
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Mitigated business risks by working closely with staff members and assessing performance
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Reduced operational risks while organizing data to forecast performance trends
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions
  • Oversaw and improved deliveries through proactive coordination of daily operations
  • Improved business profits through innovative cost containment and revenue generation techniques
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping
  • Interacted well with customers to build connections and nurture relationships
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Trained and guided team members to maintain high productivity and performance metrics

Manager of Operations

Advanced ICU Care
06.2012 - 05.2015
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Developed and implemented strategies to maximize customer satisfaction
  • Developed systems and procedures to improve operational quality and team efficiency
  • Developed and maintained relationships with external vendors and suppliers
  • Led hiring, onboarding and training of new hires to fulfill business requirements
  • Interacted well with customers to build connections and nurture relationships
  • Trained new employees on proper protocols and customer service standards
  • Reported issues to higher management with great detail
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Raised property accuracy and accountability by creating new automated tracking method

Education

Master of Science - Management Information Systems

University Academy-Upper
Kansas City, MO
03.2001

Skills

  • Staff Training
  • Customer Service
  • Loss Prevention
  • Employee Management
  • Client Relationship Management
  • Business Planning
  • Contract Management
  • Customer Retention
  • Logistics Management

Timeline

Business Manager

Meritsservices
04.2017 - 03.2021

Manager of Operations

Advanced ICU Care
06.2012 - 05.2015

Master of Science - Management Information Systems

University Academy-Upper

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Timothy Musser