Timothy Neal
Sacramento,CA
Summary
Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst / Product Manager Intern
Pacific Gas & Electric
07.2023 - Current
- Results-oriented Product Manager with over 2 years experience in leading cross-functional teams to deliver high-quality products on time. Proficient in Agile and Lean methodologies, with extensive experience using JIRA for project management and task tracking. Adept at analyzing business requirements and translating them into actionable product features and improvements.
- Analyzed business processes to identify areas for efficiency improvements and cost reduction.
- Collaborated with cross-functional teams to gather requirements and develop project specifications.
Trailblazer on CCSP Project
Pacific Gas & Electric
01.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- conducted thorough analysis of CRM processes and systems, identifying opportunities for improvement that enhanced data integrity and reporting capabilities.
- Supported Salesforce users by troubleshooting issues and providing ongoing training and documentation to enhance user experience.
- Developed and maintained dashboards and reports, empowering stakeholders with actionable insights for decision-making.
Service Representative 1
Pacific Gas & Electric
06.2020 - 12.2021
- Resolved customer inquiries and issues through effective communication and problem-solving.
- Ensured compliance with safety regulations while handling service requests and maintenance tasks.
- Educated customers on utility services, promoting energy efficiency and conservation practices.
- Collaborated with cross-functional teams to streamline service processes and enhance customer satisfaction.
Education
High School Diploma - Computer Science
Wicomico Senior High
Salisbury, MD06-1980
No Degree - Computer Science
Sacramento City College
Sacramento, CASkills
- Agile
- Lean
- JIRA
- Salesforce CRM
- Data Analysis and Visualization
- Business Process Optimization
- User Training and Support
- Workflow Automation
- Requirement Gathering
- Problem Solving
- Project Management
- Customer Service
- Team collaboration
- Organization and Time Management
- Client Relationship Management
- Excellent Communication Skills
- Team Leadership
- Incident Analysis
Certification
Salesforce Sales Associate
Timeline
Business Analyst / Product Manager Intern
Pacific Gas & Electric
07.2023 - Current
Trailblazer on CCSP Project
Pacific Gas & Electric
01.2022 - 06.2023
Service Representative 1
Pacific Gas & Electric
06.2020 - 12.2021
High School Diploma - Computer Science
Wicomico Senior High
No Degree - Computer Science
Sacramento City College