Timothy Neves
Lubbock,TX
Summary
Dynamic warehouse manager with a proven track record at SMS Self Storage, excelling in operations management and team leadership. Enhanced efficiency through strategic inventory systems, achieving timely order fulfillment and boosting customer satisfaction. Skilled in staff training and development, fostering a motivated team culture that consistently exceeds performance targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
SMS Self Storage
01.2025 - Current
- Learned safety protocols and best practices for warehouse operations.
- Assisted in inventory management using warehouse management systems.
- Supported team in organizing and maintaining a clean, efficient workspace.
- Adapted quickly to new tools and equipment for material handling.
- Contributed to loading and unloading processes to ensure timely deliveries.
- Collaborated with colleagues to optimize storage solutions within the warehouse.
- Gained experience in tracking shipments and ensuring proper documentation.
- Participated in training sessions to enhance operational knowledge and skills.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Sales Associate
Dollar Tree
03.2024 - 01.2025
- Assisted customers in selecting products and offered tailored recommendations to enhance their shopping experience.
- Maintained organized displays and ensured product availability, contributing to a visually appealing store environment.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences for customers.
- Collaborated with team members to restock inventory and maintain optimal stock levels throughout the store.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Trained new employees on sales techniques, product knowledge, and customer service standards to improve team performance.
- Monitored sales trends and provided feedback on inventory needs to support effective merchandising strategies.
- Implemented promotional displays to drive seasonal sales, increasing visibility of featured products within the store layout.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Associate
Ace Hardware
08.2023 - 02.2024
- Assisted customers in selecting products, ensuring a positive shopping experience.
- Maintained organized sales floor, enhancing product visibility and accessibility.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Educated customers on product features and benefits to drive informed purchasing decisions.
- Collaborated with team members to achieve store sales goals and improve service quality.
- Resolved customer inquiries and complaints promptly, maintaining customer satisfaction levels.
- Participated in inventory management, tracking stock levels to prevent shortages or overstocking.
- Implemented merchandising strategies to optimize product displays and increase sales potential.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Appliance Warehouse Manager
The Nunn Company
09.2006 - 07.2023
- Learned safety protocols and best practices for warehouse operations.
- Assisted in inventory management using warehouse management systems.
- Supported team in organizing and maintaining a clean, efficient workspace.
- Adapted quickly to new tools and equipment for material handling.
- Contributed to loading and unloading processes to ensure timely deliveries.
- Collaborated with colleagues to optimize storage solutions within the warehouse.
- Gained experience in tracking shipments and ensuring proper documentation.
- Participated in training sessions to enhance operational knowledge and skills.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Education
General Studies
Skyline Center
Dallas, TX06.1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Strategic planning
- Operations management
- Shift scheduling
Certification
Forklift
Boxclamp
Timeline
Manager
SMS Self Storage
01.2025 - Current
Sales Associate
Dollar Tree
03.2024 - 01.2025
Sales Associate
Ace Hardware
08.2023 - 02.2024
Appliance Warehouse Manager
The Nunn Company
09.2006 - 07.2023
General Studies
Skyline Center
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