Customer-oriented leader focused on increasing revenue and margin. Adaptive and punctual with the ability to execute on multiple high-priority projects simultaneously. Meticulous logician and strategic planner with vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
General Manager
Junkluggers
08.2023 - 05.2025
Collaborated directly with the franchise owner on team hiring and management, sales, business development, logistics and fleet maintenance.
Increased revenue by 113% by improving close rate, streamlining operations, and launching a field marketing initiative.
Monitored financial performance, set budgets and controlled expenses to provide a consistent MGP of 75%.
Operations Manager
Two Men And A Truck
08.2021 - 06.2023
Implemented new strategies for improving operational efficiency indicated by a 2x increase in revenue from 2021 to 2022.
Introduced new systems to reduce estimate visits from an average of 42 minutes to 18 minutes.
Established positive and effective communication among field staff and organization leadership, reducing miscommunications, and missed deadlines.
Corporate Security Manager
Silbar Security for Sarepta Therapeutics
08.2019 - 06.2021
Developed and implemented security, emergency management, and office safety protocols.
Conducted security audits to anticipate and minimize potential problems related to physical security, staff safety, and asset protection.
Maintained building security system, surrounding site emergency safety services, and 5 to 15 daily shipping and receiving orders.
Managed 3 facilities staff and 5 security specialists.
Senior Transport & Logistics Manager
ACT Protective Services for Revolutionary Clinics
05.2018 - 12.2019
Conducted efficient route planning and product transfers of assets up to $10,000 to maintain route schedules and high vendor satisfaction.
Collaborated with dispatchers to minimize delays by planning and adjusting routes and adapting quickly to changing weather, client schedules and traffic conditions.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep vehicles and technology operating at optimal performance.
Education
Bachelor of Arts - Business Administration And Management
Endicott College
Beverly, MA
05.2013
Skills
Revenue Development
Market Research
Budgeting
Coaching
Strategic Development
Staff Management
Business Planning
Customer Acquisition
Recruitment
Training and development
Operations management
Customer relations
Timeline
General Manager
Junkluggers
08.2023 - 05.2025
Operations Manager
Two Men And A Truck
08.2021 - 06.2023
Corporate Security Manager
Silbar Security for Sarepta Therapeutics
08.2019 - 06.2021
Senior Transport & Logistics Manager
ACT Protective Services for Revolutionary Clinics
05.2018 - 12.2019
Bachelor of Arts - Business Administration And Management