Experienced professional with strong leadership and relationship building skills, excellent at juggling multiple tasks while working under pressure. A highly organized and action oriented individual with a strong ability to communicate effectively with technology and a history of thriving in team-oriented environments. Ability to demonstrate accurate decision making, conditions assessment, public assistance and support. public safety and security, life and property protection, staff development and leadership, administration and management. Proficient in Microsoft excel, powerpoint, office, and word.
Overview
22
22
years of professional experience
Work History
Public Transportation Bus Driver
City of El Paso Sun Metro
07.2024 - Current
Reduced accidents by consistently following traffic laws, safety procedures, and defensive driving techniques.
Collaborated with school staff to ensure the safe transportation of students on field trips and extracurricular activities.
Promoted a strong safety culture within the team by sharing best practices for avoiding accidents or incidents on the road.
Drove bus to safely transport passengers over scheduled routes and authorized stops.
Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
Monitored students and other passengers during transit to encourage safe transport.
Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Improved route efficiency by providing timely feedback on road conditions, detours, or schedule adjustments to dispatchers.
Conducted thorough pre-trip and post-trip inspections to identify potential issues before they became critical problems.
Facilitated communication between management teams regarding driver availability for shift coverage during periods of high demand or absences from work due to illness or personal matters.
Promoted a positive image for the company by maintaining a professional demeanor and appearance while interacting with passengers or other drivers on the road.
Assisted passengers with special needs or disabilities, ensuring their comfort and safety during transport.
Contributed to a positive work environment by maintaining professional relationships with colleagues and supervisors.
Provided accurate fare collection and record-keeping for efficient revenue management.
Navigated various weather conditions safely while keeping passengers informed about delays or disruptions to their travel plans due to unforeseen circumstances.
Continuously updated knowledge of industry trends and changes in transportation regulations to maintain compliance with federal, state, and local laws.
Maintained a clean, safe, and comfortable environment for passengers through regular vehicle inspections and cleaning.
Handled emergencies calmly and effectively while prioritizing passenger safety in accordance with company guidelines.
Ensured timely arrivals and departures by strictly adhering to established schedules and routes.
Kept accurate records of miles driven, hours worked, maintenance performed on vehicles for compliance purposes.
Transported passengers safely along prescribed routes according to tight schedules.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
School Resource Officer
Monarch Executive protection Services
11.2021 - 05.2024
Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and families.
Mentored students to help foster positive and safe learning environment.
Enforced truancy and delinquency regulations.
Built safety plans and provided guidance on updating plans.
Supported community outreach initiatives by implementing school crisis and safety plan.
Mediated conflicts between students and teachers.
Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.
Dispatched radio messages to other officers and agents of campus.
Responded to emergency calls regarding illnesses, accidents and disturbances.
Followed established protocol regarding notification of campus personnel and patrons in event of emergencies.
Managed building access control systems and developed lock and unlock protocols with key control.
Conducted investigations of incidents, collected physical evidence and interviewed suspects, witnesses and victims.
Patrolled campus to deter property theft, disorderly conduct and [Type] crime.
Performed security oversight, traffic control and crowd control at special events and campus activities.
Owner/ Operations Commander
Black Shield Defense Group
11.2019 - 11.2021
Protection Services, Armed Escorts, keep clients safe from unwanted attention or physical harm, responsible for assessing security measures and providing discreet surveillance.
Protecting clients from threats of physical violence, Surveying the layout of venues, noting potential hazards and exposure to risks
Accompanying the client on business and social trips.
Trained, coached and mentored protection specialist units to improve readiness and training.
Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
Stored and safeguarded classified information to maintain utmost confidentiality.
Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
Trained and managed new recruits in tactical and combat warfare.
Directed logistical training procedures to adhere to state regulations.
Executed emergency response security to eliminate hazards and potential dangers.
Requisitioned, received and properly stored unit equipment and supplies.
Patrolled perimeters of operating bases to guard against attacks.
Facilitated patrol operations and led security forces team to support operations.
Assisted in gathering intelligence and information to support Specialists on ground.
Controlled traffic and monitored gate entrances and exits, quickly responding to emergencies.
Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
First Responder/Emergency Medical Technician
ELITE MEDICAL TRANSPORT
12.2018 - 11.2021
Ambulance transport and care to and from the following facilities: Hospitals, Nursing Homes, Dialysis
Treatment Facilities, Cancer Treatment Centers, Rehabilitation Facilities, Assisted Living Centers,
Specialized Care Facilities, including pediatric and neonatal care, Emergency 911.
Remained level-headed and proactive during emergency situations.
Evaluated patients' medical status and monitored vital signs during transit.
Assessed emergency situations and prioritized medical care for patients.
Documented calls in reports detailing incident type and course of treatment.
Demonstrated dedication to providing quality care through continued training and education.
Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
Documented patient condition and treatment to facilitate plan of care.
Assessed patient condition to administer first-aid treatment or advanced level life support.
Developed strong rapport with other medical professionals to foster quality and efficient patient care.
Monitored patients from scene to hospital transfer while conducting in-transit care.
Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
Operated emergency vehicles with caution to keep patients, public and first responders safe.
Rendered direct patient care by stabilizing patients and determining course of action based on triage.
Evaluated patients at accident scenes to screen, assess and treat significant injuries.
Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
Transported patients from accident scenes to hospitals in emergency vehicles.
Observed and assessed incident scenes to maintain safety of first responders.
Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
Trained new hires by offering insight into job duties and assessing shift performance.
Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
Performed standard testing and administered medication to manage care in field and in transit.
Business Development Manager, Captain
RECON, SECURITY CORP
12.2016 - 12.2018
Successfully led key projects which resulted in mission success.
Developed long-term partnerships with lucrative business customers by promptly addressing areas of concern
Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Supported Operations Manager in operational improvements and resolution of Security Operation problems to deliver top-notch customer service
Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Maintained open and ongoing communication with clients to meet needs and expectations.
Established new customer accounts using negotiation and sales closing abilities.
Determined business development opportunities and implemented effective strategy for client acquisition.
Developed short-term and long-term vision and strategy to achieve targeted objectives.
Leveraged cold calling, in-person visits and referrals to build leads.
Identified new customers through pipelining, pre-qualification and territory analysis and management.
Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Liaised with channel partners to build business.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Served high volume of clients at once and simultaneously supervised security staff.
Provided exceptional service to high volume of daily customers.
New Mexico Reginal Manager
U.S Security Associates
05.2013 - 12.2016
Managed all security procedures and protocols for company, reporting any non-compliant personnel to the
Branch Manager
Oversaw highly effective security team and managed scheduling and resource allocation.
Developed and implemented training methods to promote improved officer performance.
Trained new security officers on safety protocols and company standards.
Compiled evidence for law enforcement officials to use to prosecute criminals.
Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives
Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and operational logbooks to control building access
Held routine and surprise drills to keep help security team members practice response plans.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Hired talented, trainable team members and drove new business strategies.
Minimized turnover through effective training and employee engagement programs.
Mentored and guided general managers on proper processes and methodologies.
Improved individual location efficiency through effective leadership restructure.
Maximized branch revenue by optimizing daily operations.
Developed and implemented clear policies and procedures across multi-state area.
Aligned procedures and protocols with changing business demands.
Managed staff to optimize brand expansion initiative productivity.
Site Supervisor/First Responder
Allied Universal, Security Services
02.2008 - 05.2013
Monitored access control systems, including CCTV systems for nefarious activities such as theft and vandalism
Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement
Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport
Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Detected emergency situations using multiple equipment, through keen listening and close observation to respond appropriately to alarms
Called police and fire departments during emergency situations, administering first aid and CPR until arrival
Provided friendly and professional assistance to employees, visitors and customers.
Supervised projects to uphold schedule requirements and quality demands.
Established and maintained close working relationships with staff, clients and vendors.
Communicated daily progress and incident reports to clients and corporate offices.
Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
Resolved work issues and team conflicts to promote progress on complex projects.
Inspected posts as scheduled and met with subordinates to outline daily tasks and priorities.
Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.
Maintained access control procedures set by property managers.
Implemented new processes and procedures to streamline operations.
Enforced measures to control overtime and training costs.
Trained and monitored employees to teach daily tasks and improve performance.
Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Delegated duties to employees based on skillset.
Created work crew schedules and delegated assignments.
Established and enforced procedures and work standards, promoting team performance and safety.
Firefighter
WestValley Fire Department
08.2007 - 07.2012
Responded to multiple emergency incidents per day and used systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims
Rescued fire victims and administered emergency medical aid.
Trained continuously to maintain required physical fitness for demanding work.
Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation in the county of El Paso Tx
Handled routine custodial maintenance of fire department equipment to maintain equipment, including oxygen breathing, resuscitation and apparatus equipment
Responded to scenes of accidents or acute illness for which emergency medical care has been requested.
Extinguished flames and embers to suppress fires, using shovels and engine- or hand-driven water or chemical pumps
Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
Responded immediately to alarms for fires, vehicle accidents and other emergency situations.
Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
Administered emergency treatment and medical care to people injured in accidents and fires.
Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
Answered emergency situations and assessed conditions to contain fires, assist victims and prevent escalation.
Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information.
Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
Checked hoses and breathing masks after fire calls to determine proper functionality.
Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
Controlled and extinguished fires using manual and power equipment.
Informed and educated local community members about fire prevention and safety.
Combatted fires by holding nozzles and directing streams of fog, chemicals or water.
Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
Ascended and descended ladders, stairs and ramps in smoke-filled areas.
Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
Held nozzles and directed streams of fog, chemicals or water to combat fires.
Responded to fire and safety-related emergency calls in local area.
Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
Observed strict safety protocols to maintain personal and coworker safety.
Educated public on ways to prevent fires and fire damage.
Used axes and other tools to break through windows and debris.
Established and managed water supplies to support suppression activities.
Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
Located victims trapped by fires, extricated and rendered first aid.
Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
Completed field assessments of active fires and planned optimal approaches.
Triaged patients to assist emergency workers in administering medical care.
Checked smoke alarms and carbon monoxide detectors in residences and businesses.
Collaborated with Hazmat to clean up chemical and oil spills.
Conducted fire drills at schools and businesses.
Inspected buildings to determine compliance with fire codes and fire prevention protocols.
Rehabilitated fire hoses, portable water tanks and other equipment.
Worked on equipment desk and demobilized fire engines, water tenders and other machinery used in responding to incidents.
Led and planned periodic fire safety inspections to identify unsafe conditions.
Carpenter Laborer
Trim Craft
05.2003 - 09.2008
Used hand tools, portable power tools and standard measuring instruments to complete daily tasks.
Cut materials to specified sizes for installation with power saws and tile cutters.
Constructed, installed and repaired cabinets, shelves, flooring, doors and window frames.
Used saws, drills and sanders to cut and shape wood and plastic.
Cleaned and maintained shop areas to reduce hazards.
Calculated dimensions, angles and required materials to support consistency and accuracy throughout projects.
Inspected work to verify quality and conformance to specifications.
Assisted with workflow coordination and task delegation to meet project needs.
Utilized chisels, planes and saws to repair and erect structures.
Planned projects by identifying necessary equipment, tools needed and required assistance.
Aligned and squared frames and forms for installation.
Removed tool marks and surface adhesives after installation to improve project quality.
Calibrated and serviced tools and equipment to maintain proper functionality and safety.
Used patching plaster, trowel and sanding tools to fill cracks and other defects in plaster or plaster boards.
Reviewed and interpreted blueprints, drawings and models to verify specifications.
Worked independently on projects and tasks within carpentry team.
Maintained clean and organized workplace to optimize performance, efficiency and safety.
Utilized various tools, equipment, materials and forming systems to complete construction tasks.
Installed windows, flooring or trim using hand or power tools.
Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
Took accurate measurements to calculate size and amount of materials needed for project completion.
Measured and marked cut lines on materials using ruler or marking gauge.
Erected scaffolding to assemble above-ground structures.
Consistently constructed square and level projects.
Roughed in door and window frames or subflooring in structures undergoing construction or repair.
Fashioned frameworks or props using hand tools and wood screws, nails or glue.
Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.
Adhered to project blueprints and requirements to deliver quality work.
Inspected tiles, wall coverings or woodwork for breakage or damage.
Verified trueness of construction using plumb and level.
Studied blueprints or building plans to prepare layout and materials required.
Covered subfloors with building paper and lay hardwood or parquet floors by nailing to subfloor or cementing to mastic base.
Coordinated with subcontractors to work specialty areas, heating or electrical wiring work.
Maintained records and documented actions for progress reports.
Education
CDL Class A - Commercial Driver's License
Western Technical College
El Paso, TX
05.2021
Emergency Medical Services - Emergency Medical Technician
PROACTION EMERGENCY SERVICES INSTITUTE
10.2018
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University
07.2017
Private Investigations - Law
Progressive Investigations And Security
05.2015
Training Academy - Law Enforcement/ Security Academy
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing