Timothy O’Day
Spring Lake,NC
Summary
Insightful Information Technology Manager with 16 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Army Battalion Communications/Information Technology Manager
U.S. Army
08.2020 - 03.2022
- Enhanced system efficiency by implementing IT infrastructure improvements and streamlining processes.
- Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions.
- Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
- Implemented cybersecurity measures to protect sensitive Department of Defense information systems from unauthorized access or theft.
- Oversaw successful migration of more than 50 legacy systems to cloud-based platforms for increased flexibility and scalability.
- Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
- Provided strategic input during executive meetings, influencing decision-making on technology investments and resource allocation.
- Mentored junior IT staff members, fostered a culture of continuous learning and professional development.
Instructor/Writer
U.S. Army
06.2019 - 08.2020
- Arranged contractor support maintenance for selected equipment
- Presented briefings with focus on safety
- Trained personnel in skills necessary to complete combat-equipped jumps; taught proper procedures for attaching, jumping, and releasing combat and individual equipment while participating in jump
- Ensured proficiency when rigging individual equipment containers and door bundles according to procedures and standards required to conduct US Army Jumpmaster personnel inspection
- Trained up to 900 students annually in all phases of Airborne Operations to support Airborne and Ranger Training Brigade mission; maintained thorough knowledge of all Jumpmaster techniques and procedures and conveyed knowledge during formal and informal blocks of instruction
- Led by example while performing duties as Primary and Assistant Instructor, Jumpmaster, Drop Zone Safety Officer, and Drop Zone Support Team Leader (DZSTL)
- Conducted training for 600 Jumpmaster Students on proper procedures with and without combat equipment; safely exiting 300+ students
- Memorized and articulated six pages of Program of Instruction (POI) documents; gained recognition as Jumpmaster Instructor and earned coveted Black Hat
- Completed six resident courses and three mobile training teams; qualified 300+ Jumpmasters across Department of Defense
- Counseled two new instructors through rigors of earning Black Hats to become Jumpmaster Instructors.
Instructor/Training Sergeant
U.S. Army
09.2017 - 07.2019
- Served as Instructor and Training Sergeant in U.S
- Army Airborne School as Jumpmaster, DZSTL, Land and Ammo NCO, Training Resource NCO, and Alternate Organizational Inspection Program Coordinator
- Received, processed, and monitored training equipment and resource requests for Battalion
- Processed land and ammunition documents and supervised use
- Coordinated external transportation support for use and maintenance of government owned vehicles and guaranteed ground and air MEDEVAC support for all high-risk training
- Advised and provided support to Command and subordinate units on future operations and organizational training
- Orchestrated five large events for up to 300 attendees - Installation Tower Lighting Ceremony, Israeli Airborne School Visit, Dobbins AFB Fly Away Jump, Black Hat and Rigger of the Year Competition, and Airborne Ball; supervised team of up to 40 Soldiers and DOD civilians to guarantee all event tasks were completed
- Synchronized Basic Airborne Course, Jumpmaster Course, Pathfinder Course, and events for Silver Wings Command Parachute Demonstration Team; trained 16,000+ personnel and enabled two company commanders to meet 100% of training objectives by prioritizing and multiple tasks at once
- Governed health, welfare, and professional development of up to 30 Basic Airborne Course students during three-week course and attained 95% graduation rate; trained 2700+ students according to SOP and guaranteed $200+K in training and safety equipment was properly inspected, maintained, and serviced
- Functioned as Primary Jumpmaster for two classes; managed conduct of three junior Jumpmasters to provide injury free training to 650 students; personally trained 150 students to high standard necessary to safely exit aircraft while in flight without injury.
Information Systems Staff NCOIC
19th Battlefield Coordination Detachment (BCD)
09.2015 - 08.2017
- Reviewed and approved computer programs, manuals, and procedures
- Analyzed and implemented telecommunications and connectivity needs for local and wide area networks
- Planned, supervised, coordinated, and provided technical assistance for equipment installation
- Conducted quality assurance checks, enforced policies and procedures, and safeguarded system security
- Advised staff on operation of communications equipment
- Maintained, processed, and troubleshot military computer systems and operations
- Established and maintained joint communications between US Army and Air Forces in maintaining air space for US European and Africa Commands; collaborated across teams to form intelligence architecture, synchronize training calendars, and allocate resources valued at $250+K across three geographical areas in Europe
- Managed 40 accounts and workstations across 3 enclaves with 6 Army Combat Control Systems; supervised deployment, installation, operation, and maintenance of multi-functional/multi-user information processing systems
- Mentored Junior Soldiers on maintaining necessary steps towards career enhancement
- Directed information assurance program and attained 99% IA training compliance across organization; passed seven OIP inspection areas - Cyber Security, IMO, TCO, MRT, PII, RM, and Suicide Prevention.
Platoon Sergeant
HHC, 12th Combat Aviation Brigade (CAB)
01.2015 - 09.2015
- Selected over 24 peers to serve in role; Managed acceptance and fulfillment of 15+ manpower taskings; supervised 12 NCOs and 23 Soldiers
- Mentored and coached 20+ Soldiers to enroll in 60+ hours of US Army Skillport and secondary education courses
- Instructed 6 Master Resiliency Training modules for 40+ HHC soldiers; elevated professional and professional capabilities by 25+%
- Qualified 50+ HHC Soldiers with zero safety incidents; Supported safety program as RSO for three M4 Carbine qualification ranges
- Grew personnel pool to support processing of 50+ pieces of equipment; saved $42K in manhours; transitioned platoon of 15 Soldiers by identifying living quarters and promoting integration into battalion.
Network Operations Chief
HHC, 12th CAB
04.2014 - 01.2015
- Gauged performance and availability of network
- Forecasted network needs and recommended upgrades
- Fostered functional strategies and developed budgets, policies, and procedures to support infrastructure
- Advocated health, morale, welfare, training, professional development, and combat readiness of 11 NCOs and 2 Soldiers
- Installed equipment and operated and maintained operations facilities; planned LAN and WAN infrastructure for battalion and trained personnel on network that supported 3800+ users; accounted for $700K in property
- Drive long-range high frequency communications support for three battalions and four NATO partner nations; achieved downtime of less than 3%
- As MRT, engaged 20+ Soldiers and boosted personal and unit performance by 25+%
- Identified $200K in computer systems and peripheral equipment for turn in; opened section floor space.
Information Systems Supervisor
HSC, 3rd BN, 10th SFG(A)
04.2011 - 04.2014
- Reduced downtime incidents with proactive maintenance and monitoring of systems and networks.
- Managed a diverse team of IT professionals, fostering collaboration and skill development.
- Conducted regular performance evaluations for team members, providing feedback and identifying growth opportunities.
- Facilitated effective communication between IT staff and end-users, ensuring prompt issue resolution and high levels of customer satisfaction.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Information Assurance Staff Assistant
6th Signal Center, 1st Signal Brigade
04.2010 - 04.2011
- Reduced cybersecurity risks through regular vulnerability assessments and penetration testing.
- Improved incident response capabilities by creating an efficient and effective information assurance plan, including emergency protocols for data breaches.
- Collaborated with senior management to establish a culture of continuous improvement in information security operations.
- Implemented robust access controls, ensuring that only authorized personnel had access to sensitive data.
- Maintained up-to-date knowledge of industry trends, threat intelligence, and emerging technologies in order to recommend innovative solutions for enterprise-wide information assurance challenges.
- Ensured compliance with relevant regulations by monitoring system activity logs and conducting periodic audits on user behavior.
- Assisted in the development of disaster recovery plans, including backup strategies and offsite storage options to protect critical business data from loss or corruption.
- Worked with other teams to enforce security of applications and systems.
- Investigated and resolved incidents of unauthorized access to sensitive information.
United States Army Recruiter
U.S. Army
05.2007 - 05.2010
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Information Technology Specialist
U.S. Army
05.2002 - 04.2007
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Trained end-users on new software applications, increasing productivity across departments.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
Education
Bachelor of Science - Computer Networks & Security
University of Maryland Global Campus
01.2022
Associate of Arts - General Studies
University of Maryland Global Campus
01.2021
Skills
- Security Planning
- Infrastructure Planning
- Agile Framework
- IT Asset Management
- IT Governance
- IT Compliance
- Cybersecurity Best Practices
- Cloud Computing
- Change Management
- Disaster Recovery
- Network Administration
- Technical Support
Certification
- COMPTIA Sec+ Cybersecurity Certification, 2022
- Parachutist, 2004-2007, 2010-2014, 2017-2022
- Jumpmaster, 2014, 2017-2022
- Special Operations Support Personnel, 2011-2022
- Air Assault, 2016-2017
- Battle Staff Operations, 2015-2017
- COMPTIA Security Plus Certification, 2015
- Master Resilience Trainer, 2014-2016
- Operational Contract Support, 2015
- Non-Career Recruiter, 2007-2010
Affiliations
- Member, American Legion (2001-Present)
- Member, Sons of The American Legion (1990-Present)
Clearance
Top Secret
Veterans Preference
##-Point Veterans Preference
Job Related Training
- U.S. Army Instructor Course (2018)
- CTIP Annual Awareness (2015-2016)
- Master Resilience Training (2014-2014)
- Hazmat Familiarization & Safety in Transportation CBT/HAZMAT (2012-2013)
- Information Technology Specialist, Senior Leader (SLC) (2012-2012)
- Comptia Security + (2008)
- Cryptography (2010-2011)
- Social Engineering & Sniffing (2010-2011)
- Getting Started with Wireless Home Networking (2010-2011)
- Introduction To Defense Reutilization/Marketing System (2007-2008)
- Defense Hazardous Materials/Waste Handling (2007-2008)
- Information Technology Specialist Basic Noncommissioned Officer (BNCOC) (2008)
- Supervisor Development (SDC) (2007-2008)
- Basic Noncommissioned Officer (2008-2008)
- Army Recruiter (2007-2007)
- Airborne (2006-2006)
- Primary Leader Development Course (2004-2004)
- Combat Lifesaver (2002-2003, 2001-2002)
- Information Systems Operator-Analyst (2001-2001)
- Basic Combat Training (2001)
Citizenship
U.S. Citizen
References
- Professional Reference
Disclaimer
I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete, and made in good faith. 04/17/2023
motorcycles; sports cars; golfing; music concerts; DIY projects
In my personal time, I enjoy improving the performance of my vehicles, taking a long ride on my motorcycle, going to concerts with friends or family, attempting to improve my golf game, or enjoying DIY projects around my home.
Timeline
Army Battalion Communications/Information Technology Manager
U.S. Army
08.2020 - 03.2022
Instructor/Writer
U.S. Army
06.2019 - 08.2020
Instructor/Training Sergeant
U.S. Army
09.2017 - 07.2019
Information Systems Staff NCOIC
19th Battlefield Coordination Detachment (BCD)
09.2015 - 08.2017
Platoon Sergeant
HHC, 12th Combat Aviation Brigade (CAB)
01.2015 - 09.2015
Network Operations Chief
HHC, 12th CAB
04.2014 - 01.2015
Information Systems Supervisor
HSC, 3rd BN, 10th SFG(A)
04.2011 - 04.2014
Information Assurance Staff Assistant
6th Signal Center, 1st Signal Brigade
04.2010 - 04.2011
United States Army Recruiter
U.S. Army
05.2007 - 05.2010
Information Technology Specialist
U.S. Army
05.2002 - 04.2007
Bachelor of Science - Computer Networks & Security
University of Maryland Global Campus
Associate of Arts - General Studies
University of Maryland Global Campus
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