Timothy O'Keefe
North Andover,MA
Summary
Experienced Sales Consultant with the ability to deliver effective sales techniques. Consistently meet sales targets and provide a high quality customer experience. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet customer needs.
Overview
23
23
years of professional experience
Work History
Sales Associate
Home Depot
02.2002 - 08.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and recommend specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about home improvement products, accessories, and merchandise care.
Department Supervisor
Home Depot
08.2002 - 04.2004
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 6-8 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Assistant Store Manager
Home Depot
04.2004 - 03.2009
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of up to 30 associates, ensuring proper training, scheduling, and adherence to company policies.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Accomplished multiple tasks within established timeframes.
Store Manager in Training
CVS
06.2009 - 09.2010
- Training in CVS day-to-day total store operations including staffing schedules, inventory control, merchandising displays.
Sales Consultant
Pella Windows and Doors
02.2011 - Current
- Providing detailed information about Pella's products, including features, benefits, and options.
- Using persuasive language and sales skills to convert inquiries into sales.
- Working towards meeting and exceeding sales targets
- Addressing customer needs, resolving issues, and ensuring a positive customer experience.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Providing accurate and detailed quotes.
Education
The Rivers School
Weston MAPsychology
University of Massachusetts, Dartmouth
North Dartmouth, MASkills
- Product sales
- Sales expertise
- Building rapport
- Product knowledge
- Objection handling
- Customer Satisfaction
Timeline
Sales Consultant
Pella Windows and Doors
02.2011 - Current
Store Manager in Training
CVS
06.2009 - 09.2010
Assistant Store Manager
Home Depot
04.2004 - 03.2009
Department Supervisor
Home Depot
08.2002 - 04.2004
Sales Associate
Home Depot
02.2002 - 08.2002
The Rivers School
Psychology
University of Massachusetts, Dartmouth
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