Timothy Packard

Service Manager * United Rentals

Ahern Rentals was acquired by United Rentals. Same responsibilities as seen below.

• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Pitched in to complete various duties during peak periods or employee absences.
• Hired and trained service department staff to drive performance.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Resolved customer complaints in a timely manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Delivered products to customer locations on time.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.