Amber Parker
Milner,GA
Summary
Detail-oriented and knowledgeable Medical Assistant / Office Coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English abilities.
Overview
8
8
years of professional experience
Work History
Senior Medical Office Coordinator
Barnesville Rehab Solutions
10.2023 - Current
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Increased office efficiency with effective management of medical records and documentation.
- Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Coordinated staff development opportunities that fostered a culture of continuous learning and professional growth within the team.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
Medical Office Coordinator
Barnesville Rehab Solutions
07.2020 - 11.2023
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Increased office efficiency with effective management of medical records and documentation.
Physical Therapy Aide
Barnesville Rehab Solutions
01.2020 - 07.2020
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Supported the development of comprehensive care plans by participating in interdisciplinary team meetings and providing input based on observations during therapy sessions.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Promoted adherence to prescribed therapeutic regimens by educating patients on the importance of following their plan of care consistently.
Medical Office Coordinator
North Georgia Medical Transport
01.2016 - 01.2020
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Education
Bachelor of Science - Medical Assisting
South University
Savannah, GA11.2021
Skills
- Office Management
- Medical Billing
- HIPAA Compliance
- Medical Terminology
- Appointment Setting
- Insurance Verification
- Patient Scheduling
- Healthcare Administration
- Electronic Health Records
- Quality Assurance
- Problem Solving
- Administrative Support
Timeline
Senior Medical Office Coordinator
Barnesville Rehab Solutions
10.2023 - Current
Medical Office Coordinator
Barnesville Rehab Solutions
07.2020 - 11.2023
Physical Therapy Aide
Barnesville Rehab Solutions
01.2020 - 07.2020
Medical Office Coordinator
North Georgia Medical Transport
01.2016 - 01.2020
Bachelor of Science - Medical Assisting
South University