Timothy Peoples
Sierra Vista,AZ
Summary
Dynamic and results-driven professional with a proven track record, enhancing client satisfaction and retention through exceptional service sales and relationship building. Skilled in leadership and safety protocols, excel in team oversight and effective communication. Achieved sales targets by over 10%, demonstrating adaptability and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Pest Control Technician
Truly Nolen Of America
02.2021 - Current
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
Area Manager
Schwans Fine Foods
10.2014 - 07.2020
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Exceeded sales forecast figures by 10+% regularly through superior customer care.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Field Service Technician
Environmental Restoration
03.2012 - 10.2014
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Hauling and delivery of heavy equipment to various jobsites.
- Managed and trained a team of 11 DOT certified Class A and B truck driver with Hazmat qualifications.
- Certified in OSHA, MSHA, CPR, First Aid, Fire Safety, and Hazardous Material handling.
- Lead a team of 4 Field Technicians in cross state 24/7/365
- Emergency Hazmat clean up.
- Point of contact for customers. Build strong customer relationships and resolve issues.
- Create detailed work reports and inventory lists for customer and employer.
Account Manager
Coca Cola Refreshments
04.2006 - 02.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
Education
GED -
The Colony High School
The Colony, TXSkills
- Service Sales
- Pest Removal
- Job site preparation
- Safety precautions and procedures
- Dependable and reliable
- Adaptable
- Team Oversight
- Communicative and articulate
- Data Entry
- Valid AZ driver's license
- Clean Driving Record
- Safety Protocols
Timeline
Pest Control Technician
Truly Nolen Of America
02.2021 - Current
Area Manager
Schwans Fine Foods
10.2014 - 07.2020
Field Service Technician
Environmental Restoration
03.2012 - 10.2014
Account Manager
Coca Cola Refreshments
04.2006 - 02.2011
GED -
The Colony High School
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