Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Timothy Perez

Lindenhurst,NY

Summary

Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.

Overview

9
9
years of professional experience

Work History

IT Technical Support Specialist

Core BTS
05.2022 - Current
  • Bellmore-Merrick Central High School District
  • Promoted February 2024
  • JAMF licenses
  • Entire District Inventory
  • Maintained office PCs, networks and mobile devices
  • Apple School Manager
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Reduced downtime for employees by troubleshooting and resolving technical issues swiftly.
  • Adobe Admin, ViVi Virtual Signage Admin
  • Active Directory
  • E Waste and decommissioned equipment
  • Managing over 6000 Chromebooks across 5 buildings using GoGuardian and Google Admin Console.
  • Creating user accounts
  • Managing the newly implemented 1:1 Chromebook initiative Device management with accidentally damaged devices by working with Agilant solutions.
  • Working with HP reps to accelerate our chromebook dilemma and was able to receive 1000 extra chromebook units to swap and use for students.
  • Extensive troubleshooting across multiple devices. (Desktops, iPads, Printers, VOIP Phones, Smartboards, Projectors, Chromebooks, Laptops, Cell Phones, Point of Sale Kiosk, ect.)
  • Pixie boot desktops to proper image.
  • Properly escalate unresolved queries to the next level of support.
  • KnowBe4 cyber security implementation

Environmental Services Housekeeper

Environmental Services Mount Sinai South Nassau Hospital
01.2020 - 05.2022
  • - Operate floor care machinery
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • - Maintain a positive attitude working with patients and assisting them with their needs
  • - Report to the nursing station with any alarming situations
  • - Operate under critical and stressful situations
  • - Sanitized operating rooms after each procedure
  • - Responsible for maintaining excellent care of the G2 wing of the hospital.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.

Cashier and Customer Service

McDonald’s
09.2016 - 12.2019
  • - Talking to others to convey information effectively
  • - Handling payments by cash or card ensuring smooth transactions for the customer
  • - Using computer screen effectively in taking orders and handling customers
  • - Excellent customer service

Education

Diploma - Computer Technician Networking Specialist

Hunter Business School
Levittown, NY
05.2022

Skills

  • Ability to work independently, as well as in a collaborative environment
  • Windows 8 ,10 and 11
  • Hardware installation
  • Troubleshooting printers
  • Operating system support
  • Working with Apple products , MacOS and IOS
  • Mobile device management
  • Excellent customer service
  • Quick learner and conduct’s research into issues and products
  • Asset management
  • Microsoft office/365
  • Printer support
  • Account management

Languages

Spanish

Timeline

IT Technical Support Specialist

Core BTS
05.2022 - Current

Environmental Services Housekeeper

Environmental Services Mount Sinai South Nassau Hospital
01.2020 - 05.2022

Cashier and Customer Service

McDonald’s
09.2016 - 12.2019

Diploma - Computer Technician Networking Specialist

Hunter Business School

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