Timothy Perge
Knightdale
Summary
Proven leader in hospitality management, adept at enhancing guest experiences and team productivity at Landry's establishments. Leveraged exceptional communication and staff training skills to improve service standards and operational efficiency. Achieved notable increases in customer satisfaction and repeat business, demonstrating strong leadership and a commitment to food safety compliance.
Overview
18
18
years of professional experience
Work History
Host Manager
Saltgrass Steakhouse, Landry's
02.2019 - Current
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Streamlined front-of-house operations for increased efficiency and improved guest experience.
- Participated in weekly management meetings discussing strategies for boosting sales and enhancing overall guest experience.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Assisted in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.
Bar Manager
McCormick & Schmick's Seafood & Steaks, Landrys
02.2017 - 02.2019
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Floor Manager
Bubba Gump Shrimp Company, Landrys
05.2016 - 02.2017
- Managed team of over 100 employees to maintain smooth-running operations.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised and mentored kitchen and serving staff.
Floor Manager
TGI Fridays
03.2015 - 04.2016
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures 4 to 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Managed daily store operations for smooth functioning and achieving sales targets.
Host Manager
The Cheesecake Factory
02.2007 - 07.2014
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Streamlined front-of-house operations for increased efficiency and improved guest experience.
- Participated in weekly management meetings discussing strategies for boosting sales and enhancing overall guest experience.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Facilitated communication between front-of-house staff and back-of-house team members ensuring seamless workflow.
- Assisted in hiring, onboarding, and mentoring new employees, improving overall team performance levels over time.
- Optimized table turnover rates by monitoring dining duration and coordinating efficient table resets between parties.
- Conducted daily pre-shift meetings reinforcing key points of focus needed to ensure excellent customer service and overall performance.
- Increased repeat business by building strong relationships with guests and addressing their concerns promptly.
- Oversaw maintenance of facility cleanliness and appearance standards throughout the restaurant premises.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
Education
Regents Diploma -
Syosset High School
Syosset, NY06-2000
Skills
- Exceptional communication
- Staff training and development
- Team management
- Food safety compliance
- Guest relations
- Employee scheduling
- Strong leadership
- Workplace safety
- Teamwork and collaboration
- Customer service
Timeline
Host Manager
Saltgrass Steakhouse, Landry's
02.2019 - Current
Bar Manager
McCormick & Schmick's Seafood & Steaks, Landrys
02.2017 - 02.2019
Floor Manager
Bubba Gump Shrimp Company, Landrys
05.2016 - 02.2017
Floor Manager
TGI Fridays
03.2015 - 04.2016
Host Manager
The Cheesecake Factory
02.2007 - 07.2014
Regents Diploma -
Syosset High School
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