Timothy Perry
Glenshaw,PA
Summary
Explored opportunities in information systems or business administration to challenge capabilities and support overall business objectives.
Overview
22
22
years of professional experience
Work History
IT Help Desk Technician Tier 1 to Tier 2 Position
Fidelity National Financial, Inc.
Coraopolis, PA
04.2008 - Current
- Utilized incident software to monitor incidents placed by end-users via phone, remote session, and desk-side to resolve application issues.
- Support/installation example: AD manager, Cisco VPN, Citrix Receiver, VMware View, Maintaining on average 20 In House Applications/sites, MS Office 365, SQL database scripting, and print queue server.
- Excel in Knowledge of Network, Desktop, and Systems on incidents from start to Second Tier resolution.
Settlement Officer
Fidelity National Financial, Inc.
Coraopolis, PA
07.2005 - 04.2008
- Prepared on average 40 Hud-1 statements affidavits, commitments, and policies for a closing.
- Review mortgages, judgments, distribute to appropriate parties upon receipt of title report.
- Prepared and forward the closing packages to the closing. Followed the funding process till funds disbursed.
IT Support Technician Tier 1
Bally’s Casino Tunica
Tunica, MS
02.2005 - 07.2005
- Support and maintain the following: AS/400 and Unix Systems (Backups and Routine Maintenance), Communications systems and hardware (Phones and lines), PC hardware and software, All network attached Devices (Printers, Servers, Switches, etc), Point of sale system and related hardware (MICROS).
- Active directory maintenance add, delete, and maintain user’s accounts.
Assistant Manager
Wendy’s Old Fashioned Hamburgers
Memphis, TN
09.2004 - 02.2005
- Perform Operations, Leadership and Management tasks. Managed 28 employees.
- Complete daily inventory and preparation charts, cash withdrawals, cash banking, and account balances of daily transitions. Interviewed prospect employees.
IT Technical Support / Refund-Cash Specialist
Oncology Hematology Associates / UPMC
Pittsburgh, PA
05.2004 - 07.2004
- Travel to different locations for IT support.
- Perform computer repair, troubleshoot printer problems, upgrade software, maintain user account stability, perform firewall maintenance, register new users, perform computer ghosting, and install computer hard drives.
- Process refunds and cash payments to patients and insurance companies.
- Maintain and document the collection and reimbursement of refunds. Experience in Accounts Receivable customer service.
Education
Bachelor of Science - Computer Systems and Business Administration
Clarion University of Pennsylvania
Clarion, PA01.2003
Skills
Enhanced operational efficiency by resolving network hardware, PC maintenance, and software challenges swiftly
Streamlined incident resolution processes through effective utilization of ServiceNow Web HD portal and Heat
Produced engaging multimedia content and websites that showcased expertise in Photoshop, Visual Basic, Java, JavaScript, HTML, and SQL
Timeline
IT Help Desk Technician Tier 1 to Tier 2 Position
Fidelity National Financial, Inc.
04.2008 - Current
Settlement Officer
Fidelity National Financial, Inc.
07.2005 - 04.2008
IT Support Technician Tier 1
Bally’s Casino Tunica
02.2005 - 07.2005
Assistant Manager
Wendy’s Old Fashioned Hamburgers
09.2004 - 02.2005
IT Technical Support / Refund-Cash Specialist
Oncology Hematology Associates / UPMC
05.2004 - 07.2004
Bachelor of Science - Computer Systems and Business Administration
Clarion University of Pennsylvania