Timothy Petro
Lakewood,WA
Summary
Dynamic professional with a proven track record at AmPm, excelling in quality control and team leadership. Skilled in conflict resolution and employee training, I enhanced customer satisfaction through effective service and mentoring. Committed to maintaining safety standards while driving team performance and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Leader
AmPm
Tacoma, WA
08.2024 - Current
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored the performance of team members and provided feedback as needed.
Customer Service Representative
7/eleven
Tampa, FL
07.2023 - 06.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service Representative
Circle K
Tampa, FL
04.2021 - 10.2023
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Built loyal clientele through friendly interactions and consistent appreciation.
Shift Leader
IHOP
Tampa, FL
08.2020 - 01.2021
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Advocated for a culture of continuous learning and development, recommending advanced training opportunities for seasoned servers.
Server
IHOP
Tampa, FL
10.2018 - 07.2020
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Delivered food orders promptly and courteously.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Presented menus and answered questions regarding items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Maintenance Technician
Loves Travel Stop
Tacoma, WA
05.2015 - 03.2016
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Segeant
US Army
JBLM, WA
01.2007 - 12.2014
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Planned and implemented fire support coordination measures for tactical operations.
- Conducted fire, safety and sanitation inspections.
- Confirmed proper use of communications equipment prior to missions by conducting radio checks.
- Assisted in the preparation of monthly reports regarding platoon's progress and accomplishments.
- Maintained accurate records of ammunition expenditure and requisitioning procedures.
- Promoted safety, order, and functionality of facility.
Education
High School Diploma -
Hillsborough High School
Tampa05-2006
Some College (No Degree) - Mathematics Education
Pierce College
Steilacoom, WASkills
- Quality control
- Team leadership
- Customer service
- Payment processing
- Employee training
- Performance monitoring
- Safety standards
- POS system operation
- Conflict resolution
- Flexible schedule
Accomplishments
- Commandant's List - Henry H. Lind NCO Academy
- Dean's List - Pierce College
Certification
- Manager Level Serve Safe
Timeline
Shift Leader
AmPm
08.2024 - Current
Customer Service Representative
7/eleven
07.2023 - 06.2024
Customer Service Representative
Circle K
04.2021 - 10.2023
Shift Leader
IHOP
08.2020 - 01.2021
Server
IHOP
10.2018 - 07.2020
Maintenance Technician
Loves Travel Stop
05.2015 - 03.2016
Segeant
US Army
01.2007 - 12.2014
High School Diploma -
Hillsborough High School
Some College (No Degree) - Mathematics Education
Pierce College
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