Timothy Pfeffer
Belcamp,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to continuing education to provide stellar service to future clientele while remaining up to date in current trends, information and practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Professional Pet Sitter/ House Sitter
Self-employeed
02.2011 - Current
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers with over 14 years of dedicated service
- Care of pets including- walking, feeding, playing and general cleaning of litter boxes and beds
- Managing medications as needed
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Being present in the home in the event home maintenance or repair workers are needed
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Caregiver
Care.com Inc/ Self Employed
05.2015 - 09.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes providing services such as general and heavy duty cleaning, laundry and sanitation.
- Transportation to and from doctors visits
- Running errands- Groceries, supplies and medication
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Managing and organizing all medical records, notes and personal information for doctors, nurses and families.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Customer Service Representative
JOANN Fabrics and Crafts
10.2011 - 12.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered all incoming calls, questions and concerns
- Utilized computer system to sign customers up for special classes, special orders and product information
- Processed purchases and returns
- General upkeep of cash registers, exit and entrance
- Unboxing new merch and restocking shelves and end caps
Sales Associate
Bath & Body Works
09.2010 - 06.2012
- Assessed customer needs to provide assistance and information on product features
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Unboxed new shipment to restock floor sets and re-supplied back room as needed
- Upselling merch at cash wrap to increase hourly revenue
- Signing up customers for rewards, coupons and sales notifications
Education
License - Esthetics
Aveda Institute of Maryland
Bel Air, MD09.2022
High School Diploma -
Patchogue-Medford High School
Medford, NY08.2010
Skills
- Time Management
- Dependable and Responsible
- Strong Communication Skills
- Patience and Calmness
- Customer Relations
- Problem-Solving
- Exceptional customer service
Certification
- Licensed Maryland limited esthetician, 2022
- Licensed pennsylvania esthetician, 2023
Timeline
Caregiver
Care.com Inc/ Self Employed
05.2015 - 09.2023
Customer Service Representative
JOANN Fabrics and Crafts
10.2011 - 12.2014
Professional Pet Sitter/ House Sitter
Self-employeed
02.2011 - Current
Sales Associate
Bath & Body Works
09.2010 - 06.2012
License - Esthetics
Aveda Institute of Maryland
High School Diploma -
Patchogue-Medford High School
- Licensed Maryland limited esthetician, 2022
- Licensed pennsylvania esthetician, 2023
Similar Profiles
Brittany GrahamBrittany Graham
Full Time Mom at Self-employeedFull Time Mom at Self-employeed
Tasia CastilloTasia Castillo
Personal Babysitter at Self-employeedPersonal Babysitter at Self-employeed
Debbie LambertDebbie Lambert
Realtor/Agent at Self-employeedRealtor/Agent at Self-employeed