Timothy Phillips
Uxbridge,MA
Summary
Proven leader in business management and product branding, with a track record of driving revenue growth and fostering strong relationships at Patrick Motors Group and Blackstone Valley Naturals LLC. Skilled in project management and team oversight, I excel in strategic planning and operational efficiency, achieving significant market expansion and brand visibility.
Overview
9
9
years of professional experience
Work History
Wholesale Parts Advisor
Patrick Motors Group
01.2024 - Current
- Provide excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhance customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle brands and models.
- Developed a comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assist with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintain a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increase sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assist technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborate effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Manage returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Contribute to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Conduct thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
- Contribute to team success by consistently meeting or exceeding monthly sales targets established by management.
Owner/Branding/Business Operations Director
Blackstone Valley Naturals LLC
06.2018 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Coordinated with design and media teams to develop high-quality creative assets.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Developed comprehensive brand guidelines and trained employees on their proper use, upholding a consistent visual identity across all communications.
- Established strong relationships with key stakeholders, promoting collaboration and generating positive results for the brand.
- Led consumer events and experiential marketing activations, enhancing customer experiences with the brand while increasing awareness among target audiences.
- Managed cross-functional teams for successful product launches, resulting in greater brand visibility.
- Implemented innovative social media strategies that amplified the brand''s online presence and fostered a loyal community of followers.
- Monitored performance metrics to measure success of branding initiatives, adjusting strategies as needed to drive continuous improvement.
- Managed budgets and resources effectively, ensuring the timely completion of projects without compromising quality or brand integrity.
- Spearheaded rebranding efforts during company acquisitions or mergers, seamlessly integrating new assets into existing frameworks without sacrificing identity or core values.
- Negotiated advantageous partnerships that enhanced brand exposure and generated co-marketing opportunities.
- Increased market share through strategic analysis of industry trends and competitor positioning.
- Developed compelling visual and written content to effectively convey the brand message across multiple channels.
Branding and Operations Director
Wikanda Management, LLC
12.2015 - 02.2018
- Developed comprehensive brand guidelines and trained employees on their proper use, upholding a consistent visual identity across all communications.
- Established strong relationships with key stakeholders, promoting collaboration and generating positive results for the brand.
- Led consumer events and experiential marketing activations, enhancing customer experiences with the brand while increasing awareness among target audiences.
- Managed cross-functional teams for successful product launches, resulting in greater brand visibility.
- Implemented innovative social media strategies that amplified the brand''s online presence and fostered a loyal community of followers.
- Monitored performance metrics to measure success of branding initiatives, adjusting strategies as needed to drive continuous improvement.
- Mentored junior team members, fostering professional growth within the organization while contributing to a positive work environment.
- Created impactful sales presentations that showcased unique product offerings, ultimately driving revenue growth for the company.
- Streamlined internal processes to improve efficiency and strengthen overall brand strategy execution.
- Conducted thorough market research to identify new growth opportunities and areas for potential expansion.
- Optimized digital marketing efforts by leveraging data analytics, leading to increased customer engagement and conversion rates.
- Managed budgets and resources effectively, ensuring the timely completion of projects without compromising quality or brand integrity.
- Negotiated advantageous partnerships that enhanced brand exposure and generated co-marketing opportunities.
- Developed compelling visual and written content to effectively convey the brand message across multiple channels.
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Led, supervised and provided strategic direction for workforce of 25+ employees.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts - Dartmouth
North Dartmouth, MASkills
- Product branding
- Business Management
- Project Management
- Administrative Oversight
- Budget Development
- Relationship Building
- Business launch
- Team Oversight
- Revenue Generation
Timeline
Wholesale Parts Advisor
Patrick Motors Group
01.2024 - Current
Owner/Branding/Business Operations Director
Blackstone Valley Naturals LLC
06.2018 - 01.2024
Branding and Operations Director
Wikanda Management, LLC
12.2015 - 02.2018
Bachelor of Science - Criminal Justice
University of Massachusetts - Dartmouth
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