Dynamic leader with a proven track record at Monroe County Sheriff's Office, adept in critical thinking and relationship building. Excelled in high-stress decision-making, boosting team performance, and enhancing public safety. Skilled in information gathering and excellent communication, consistently exceeded targets in sales roles by fostering strong client relationships and leveraging industry knowledge.
Overview
15
15
years of professional experience
Work History
Patrol Sergeant
Monroe County Sheriff's Office
01.2016 - Current
Backed up patrol officers during difficult stops or to answer complex questions.
Evaluated officer performance during shifts, identifying areas for improvement and providing constructive feedback for continuous development.
Mentored junior officers, providing guidance on proper police procedures and promoting professional growth.
Handled high-stress situations calmly under pressure while making critical decisions to protect public safety.
Obtained and served search warrants related to ongoing cases.
Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
Wrote detailed reports outlining case findings for internal files and legal purposes.
Participated in court hearings to provide written reports, evidence and verbal testimonies.
Account Executive
Total Quality Logistics Inc.
01.2015 - 01.2016
Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Rental Sales Agent
Avis Budget Group
01.2014 - 01.2015
Maximized revenue by recommending appropriate rental products and upselling services to customers.
Collaborated with team members to improve sales strategies and meet monthly targets.
Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
Sales Advisor
Royal Subaru
03.2010 - 01.2014
Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Increased sales by establishing rapport with customers and identifying their needs.
Increased sales by offering advice on purchases and promoting additional products.
Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.