Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timothy Plotner

Ruther Glen,VA

Summary

Adept Revenue Officer with a proven track record at the IRS, enhancing compliance and tax collection through strategic debt management and investigative techniques. Leveraged interpersonal communication and analytical thinking to exceed performance targets and foster taxpayer trust. Mentored teams, emphasizing collaboration and problem-solving, contributing to significant revenue recovery and operational efficiency.

Overview

18
18
years of professional experience

Work History

Revenue Officer

IRS
04.2019 - Current
  • Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
  • Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
  • Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.
  • Contributed to a positive work environment through proactive collaboration and effective communication with colleagues.
  • Prepared tax returns for individuals and businesses.
  • Identified potential fraud cases, leading to the recovery of unpaid taxes and prevention of revenue loss.
  • Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
  • Collected delinquent federal taxes and secured all delinquent returns.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Leveraged negotiation skills to secure favorable settlements with delinquent taxpayers while maintaining professionalism at all times.
  • Provided exceptional customer service to address taxpayer inquiries and resolve disputes quickly.
  • Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
  • Exceeded performance targets consistently by prioritizing tasks effectively and managing caseloads efficiently.
  • Improved data accuracy by validating taxpayer information and updating records as needed.
  • Enhanced taxpayer education by conducting informative workshops and providing helpful resources.
  • Considered alternative means of resolving tax debt issues if taxpayer could not pay
  • Collaborated with cross-functional teams to identify underreported income and enforce tax laws.
  • Mentored junior staff members, sharing valuable knowledge gained from years of experience in the field of revenue collection.
  • Conducted thorough investigations to uncover hidden assets, increasing revenue collection success rates.
  • Participated in continuous professional development opportunities to stay current on industry trends and best practices in revenue collections.
  • Furnished taxpayer assistance and information to general public.
  • Negotiated payment agreements with delinquent taxpayers, ensuring prompt debt resolution.
  • Streamlined audit processes for improved efficiency and timely resolution of cases.
  • Assisted in the development of new policies and procedures for more efficient revenue collection practices.

Automated Collection System

IRS
06.2018 - 04.2019
  • Utilized data analytics tools for detecting patterns indicative of noncompliance or potential fraud.
  • Built strong relationships with taxpayers through professional communication and timely responses to inquiries.
  • Improved departmental knowledge by staying up-to-date on changing tax regulations and sharing updates with colleagues.
  • Collaborated with a team of agents to investigate cases of suspected tax fraud, leading to successful resolution.
  • Conducted field visits to gather critical information needed for accurate tax assessments.
  • Collaborated effectively with other federal agencies during joint investigations, ensuring smooth coordination between all parties involved.
  • Streamlined auditing processes for improved efficiency and accuracy in identifying discrepancies.

Accounts Management

IRS
03.2016 - 06.2018
  • Conducted training sessions for new staff members on proper procedures related to student accounts management.
  • Leveraged technology solutions such as CRM systems for enhanced tracking of leads, prospects, accounts management leading towards higher deal closure rates.
  • Continuously sought opportunities for professional development in the field of student accounts management to stay current with industry best practices and emerging trends.
  • Led improvement of customer accounts management and optimization.

COLLAGE

04.2011 - 05.2015
RECEIVED MY MASTERS IN SPECIAL EDUCATION

Crew Chief

Air Force
12.2006 - 10.2010
  • Managed team according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Trained all team members on key roles to maintain flexibility.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance on C5 AND C17'S aircraft.

Education

Master of Science - Special Education

Marrymount
Arlington, VA
05.2015

Skills

    • Debt management
    • Researching abilities
    • Interpersonal communication skills
    • Account Monitoring
    • Tax law knowledge
    • Investigative techniques knowledge
    • Teamwork and Collaboration
    • Problem-Solving
    • Time Management
    • Attention to Detail
    • Problem-solving abilities
    • Multitasking
    • Excellent Communication
    • Organizational Skills
      • Team Collaboration
      • Active Listening
      • Effective Communication
      • Adaptability and Flexibility
      • Analytical Thinking
      • Decision-Making
      • Basic accounting principles
      • Account Reconciliation
      • Payment Processing
      • Time management abilities
      • Adaptability
      • Written Communication
      • Excellent negotiation skills

Timeline

Revenue Officer

IRS
04.2019 - Current

Automated Collection System

IRS
06.2018 - 04.2019

Accounts Management

IRS
03.2016 - 06.2018

COLLAGE

04.2011 - 05.2015

Crew Chief

Air Force
12.2006 - 10.2010

Master of Science - Special Education

Marrymount
Timothy Plotner