Timothy Purvis
Hudson,WI
Summary
Professional with proven track record in automotive sales, known for strong negotiation and communication skills. Adept at building lasting customer relationships and delivering tailored solutions. Focused on team collaboration and consistently meeting targets, adapting swiftly to changing market needs. Reliable in leveraging product knowledge to drive results and enhance customer satisfaction.
Overview
13
13
years of professional experience
Work History
Automotive-sales-consultant
Inver Grove Ford
07.2024 - Current
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Increased dealership revenue through effective negotiation and closing techniques.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Vehicle Service Agent
Enterprise Rent-A-Car
09.2021 - 05.2024
- Communicated effectively with clients about their specific needs or preferences in regards to vehicles they were renting.
- Provided support to other departments as needed such as administrative duties or customer service inquiries.
- Addressed customer concerns promptly, fostering positive relationships and securing repeat business.
- Maintained a clean and organized workspace, ensuring optimal efficiency in vehicle servicing procedures.
- Troubleshot minor mechanical issues on rental vehicles quickly before escalating them when necessary.
- Assisted in inventory management, ordering necessary parts and supplies for smooth operations.
- Trained new employees on company policies, procedures, and best practices for high-quality vehicle servicing.
- Improved customer satisfaction by providing timely and efficient vehicle servicing.
- Conducted thorough pre-and post-rental inspections to maintain quality standards in the rental fleet.
- Reduced wait times for customers with swift vehicle preparation and delivery.
- Kept detailed records of vehicle service history, enabling accurate tracking of maintenance needs and expenses.
- Enhanced team productivity by streamlining work processes for vehicle inspections and maintenance tasks.
- Repaired and replaced worn and damaged components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Owner/Operator Truck Driver
Tim's Truck Delivery LLC
04.2014 - 11.2021
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Managed day-to-day business operations.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Improved overall organizational productivity by implementing efficient time management techniques for both driving hours and non-driving tasks.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Documented mileage, deliveries, pickups, customer issues and damages.
Patrol Supervisor/Control Room Operator
ABM Security
09.2011 - 06.2014
- Optimized resources usage by tracking equipment inventory levels and ensuring proper maintenance schedules were followed.
- Promoted a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Reviewed performance metrics regularly to identify areas in need of improvement or additional resources within the team.
- Streamlined report filing process for quicker submission and review, resulting in improved decision-making capabilities.
- Led a diverse team of patrol officers, fostering collaboration and professional growth.
- Enhanced team communication with regular briefings, debriefings, and information sharing.
- Reduced response times to incidents through effective resource allocation and proactive patrolling strategies.
- Improved patrol efficiency by implementing strategic scheduling and route planning.
- Conducted thorough investigations of reported incidents, leading to higher case resolution rates.
- Maintained open lines of communication with external law enforcement agencies for collaborative problem-solving efforts.
- Monitored police radio nets and alarm indicators.
- Enforced motor vehicle laws and regulated traffic.
- Responded to radio calls and engaged in law enforcement activities.
- Increased officer accountability with thorough documentation and reporting procedures.
- Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Led daily briefing sessions to update staff on critical operational matters, fostering well-informed team environment.
- Conducted periodic system checks to ensure optimal performance, reducing downtime and maintaining continuous operations.
Education
High School Diploma -
North High School
Saint Paul, MN05-1999
Skills
- Strong negotiation skills
- Lease negotiations
- Sales process optimization
- Product knowledge expertise
- Social media proficiency
- Goal-oriented mindset
- Adaptability to change
- Prospecting clients
- Brand representation
- Sales strategy development
- Trade-in evaluations
- Automotive industry
Car Enthusiast
The automotive industry has always been a huge part of my life. If I could do anything right, it would be helping someone find the best vehicle for them.
Timeline
Automotive-sales-consultant
Inver Grove Ford
07.2024 - Current
Vehicle Service Agent
Enterprise Rent-A-Car
09.2021 - 05.2024
Owner/Operator Truck Driver
Tim's Truck Delivery LLC
04.2014 - 11.2021
Patrol Supervisor/Control Room Operator
ABM Security
09.2011 - 06.2014
High School Diploma -
North High School
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