Timothy Richardson

Responsible for driving accountability across a large Team while managing all aspects of the Franchise Transition and Franchise Renewal processes. Driving Efficiencies, Profitability, and Company Standards in every process I touch. Leveraging my knowledge of all things Mechanical, Electrical, and People during over 150 On-Site Store Audits.

Responsible for Creating and Managing Accountability tools to drive quality completion of all tasks related to New Store Setups and New Store First Year Performance.

Recruitment, Training, and Development of Automotive Repair Technician staff across Louetta Automotive's nine locations. Additional focus on New Store Openings, Shop Operations, Work Flow, Shop 5S, Diagnostic Accuracy, Technician Safety, and Technician Retention.

A proven Lean-minded Team Manager, Operations Manager, and Change Manager managing a team of 40+ staff overseeing a daily student population of 500-600. Duties included full P&L
responsibility over a 200-line budget of approximately $6M.

Reduced program operating costs by 25% by way of a full two-year Lean transition of the program. Stabilized and maintained operating costs as a percentage of revenue over the subsequent three years while available revenue had fallen by 28% during the same period. This was achieved through continued high-return Lean implementations, creative personnel scheduling, creative class scheduling, and keen management of staff attrition.

Managed KPIs related to both internal and external customer satisfaction to levels higher than they had ever been in the twelve year history of the program.