Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Ritter

Henderson,NV

Summary

Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.

Overview

7
7
years of professional experience

Work History

IT Support Specialist Tier 2

Helix Electric
Las Vegas, NV
09.2020 - 02.2024
  • Configured workstations, networks, servers and printers for end users.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Maintained an inventory of all IT equipment in the organization.
  • Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
  • Coordinated with vendors for repairs or replacement of defective equipment.
  • Installed software applications as requested by customers.
  • Trained new employees on the use of computer systems and programs
  • Created user accounts and configured settings in Active Directory.
  • Assisted colleagues with complex IT problems or inquiries.
  • Used remote login tools to assist clients with technical and product questions.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.

IT Specialist

Las Vegas Paiute/NuWu Cannabis Market Place
Las Vegas, NV
09.2019 - 01.2020
  • Supported customers with password resets and account customization.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Assisted customers with instructional support and product troubleshooting.
  • Managed user accounts in an enterprise directory service like Microsoft Active Directory Domain Services.
  • Provided remote troubleshooting services and resolved technical issues.
  • Assisted end-users with basic IT training such as how to use specific applications or features within the operating system environment.
  • Diagnosed network connectivity issues by checking routers, switches, cables. to ensure proper functioning of the network infrastructure.
  • Installed new software releases and upgraded existing applications according to established procedures.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

IT Technician

Blind Center of Nevada
Las Vegas, NV
07.2017 - 09.2018
  • Resolved hardware issues including replacing parts as necessary.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Deployed operating systems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Education

GED -

Silverado High School
Las Vegas, NV

Skills

  • VoIP Systems
  • Software Installation
  • Help Desk Support
  • Active Directory
  • Mobile Device Management Systems
  • Operating Systems
  • Microsoft Intune
  • Apple Business Management
  • iOS Platforms
  • Windows Operating systems (7/10/11)
  • Microsoft Azure
  • Microsoft Office 365
  • Microsoft Exchange Admin Center
  • Printer Troubleshooting
  • Remote Support Software
  • Ticketing Systems
  • Email Support
  • Basic Network troubleshooting

Timeline

IT Support Specialist Tier 2

Helix Electric
09.2020 - 02.2024

IT Specialist

Las Vegas Paiute/NuWu Cannabis Market Place
09.2019 - 01.2020

IT Technician

Blind Center of Nevada
07.2017 - 09.2018

GED -

Silverado High School

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Timothy Ritter