Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Timothy Robinson

Sacramento,CA

Summary

Dynamic and results-oriented professional with a proven track record at Walmart, where I excelled in customer service and problem-solving. Recognized for exceptional teamwork, leadership qualities, and the ability to exceed performance goals. Skilled in cash handling and complaint resolution, I consistently enhanced customer satisfaction and supported team success through effective collaboration and a positive attitude.

Overview

8
years of professional experience

Work History

Target

Team Member
12.2022 - Current

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Nike

Team Leader
06.2021 - 12.2022

Job overview

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Oversaw quality control measures, maintaining high standards for all project outputs.

Walmart

Supervisor
06.2020 - 06.2022

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

WIS

Inventory Specialist
10.2016 - 06.2020

Job overview

  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Education

University of Dubuque
Dubuque, IA

Bachelor Of Arts from Communications
05.2004

University Overview

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Clear communication
  • Attention to detail
  • Collaboration and teamwork
  • Following instructions
  • Cash handling
  • Flexible schedule
  • Leadership qualities
  • Workplace safety
  • Computer skills
  • Goal setting and achievement
  • Product knowledge
  • Complaint resolution
  • Sales expertise
  • Problem-solving skills
  • Customer support

Accomplishments

Accomplishments
  • Documented and resolved Consumer complaints which led to 96% results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 95% through effectively helping with FULLFILMENT TASK.
  • Supervised team of 30 staff members.
  • Collaborated with team of 3 in the development of Setting all the new projects

Timeline

Team Member
Target
12.2022 - Current
Team Leader
Nike
06.2021 - 12.2022
Supervisor
Walmart
06.2020 - 06.2022
Inventory Specialist
WIS
10.2016 - 06.2020
University of Dubuque
Bachelor Of Arts from Communications

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Timothy Robinson