Timothy Roberson, Jr.
Florissant,MO
Summary
Dynamic and results-driven professional with extensive experience in customer service and team management at Wingstop. Proven ability in problem-solving and health and safety compliance, ensuring efficient operations and high customer satisfaction. Skilled in multitasking and maintaining cleanliness, contributing to a well-organized work environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Brick Cleaner
A1 Wrecking & Salvage
03.2024 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided assistance to other staff members with cleaning of difficult areas.
- Removed trash, debris and other waste materials from premises.
Seasonal Worker
Walmart
04.2024 - 07.2025
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Shift Leader
Wingstop
02.2022 - 03.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Cashier
Schnucks
10.2020 - 07.2023
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Clyde C Miller
St Louis, MO05-2021
Skills
- Health and safety compliance
- Problem-solving
- Cleaning and sanitizing
- Safe cleaning with chemicals
- Crew management
- Restroom upkeep
- Complex Problem-solving
- Snow removal
- Team collaboration
- Quality control
- Able to lift 60 lbs
- Exceptional time management
- Multitasking and organization
- Verbal and written communication
- Sanitation practices
- Sanitization procedures
- Health and safety regulations
- Supply inventory management
- Conflict resolution
- Customer service
- Time management
- Basic maintenance
Timeline
Seasonal Worker
Walmart
04.2024 - 07.2025
Brick Cleaner
A1 Wrecking & Salvage
03.2024 - Current
Shift Leader
Wingstop
02.2022 - 03.2024
Cashier
Schnucks
10.2020 - 07.2023
High School Diploma -
Clyde C Miller