Timothy Roberts
Albertville
Summary
Technician with extensive hands-on experience in system monitoring, servicing, and equipment troubleshooting. Recognized for quick and accurate task execution, with strong analytical and problem-solving skills. Proficient in operating manual and diagnostic tools, with a proven track record in custom PC building and technical issue resolution. Previous roles have enhanced system performance and user satisfaction through tailored solutions and effective customer service. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Tech Manager
Staples
Huntsville
08.2024 - Current
- Guided customers in product selection and provided technical support for various devices to enhance customer satisfaction.
- Coached new technicians on store policies, procedures, and best practices to ensure consistent service quality.
- Partnered with team members to streamline store operations and improve service delivery.
- Performed routine maintenance on technology products to ensure functionality and reliability.
- Conducted regular inventory checks to manage stock levels and product availability.
Retail Sales Supervisor
Staples
Huntsville
08.2024 - Current
- Trained and supervised sales associates to enhance customer experience and achieve sales goals.
- Led daily sales operations while ensuring store cleanliness and managing inventory.
- Provide technical support and computer repair services in the tech department.
Assistant Store Manager
Alabama Goodwill Industries
Arab
09.2023 - 09.2024
- Implemented strategies that increased sales and improved team productivity.
- Managed scheduling and sales targets to optimize store operations.
- Supervised front of house operations, ensuring efficient cashier oversight and effective sales floor management.
Commercial Driver & Assistant Store Manager
AutoZone
Albertville
10.2020 - 09.2023
- Coordinated commercial deliveries, enhancing customer loyalty and satisfaction.
- Assisted in store management with inventory control and staff supervision to ensure smooth operations.
- Provided computer troubleshooting and automotive parts knowledge, improving customer support experience.
Sales Associate
TROC
Boaz
01.2020 - 10.2020
- Oversaw mobile phone and accessory sales, ensuring optimal inventory levels.
- Engaged customers to understand their needs and preferences.
- Facilitated product demonstrations to showcase features and benefits.
- Delivered technical troubleshooting and customer support for mobile devices, enhancing customer satisfaction.
- Assisted in inventory management and stock replenishment processes.
Materials Management Specialist
Marshall Medical Centers
Boaz
10.2014 - 12.2019
- Oversaw inventory control, shipping/receiving, and distribution logistics to ensure timely delivery and accuracy.
- Managed invoicing and purchase orders while implementing process improvements to streamline operations.
- Trained staff to enhance skills and maintained organized materials workflows to support operational efficiency.
Cook
Jacks
Boaz
10.2013 - 09.2014
- Prepared a variety of dishes following established recipes and techniques.
- Collaborated with team members to ensure timely meal service during peak hours.
- Provided exceptional customer service while preparing food and maintaining front-of-house operations.
- Addressed customer complaints, ensuring prompt resolution and fostering customer satisfaction.
- Maintained cleanliness and organization of kitchen work areas and equipment.
Education
Associate of Science - Computer Science, Major in IT Administration
Snead State Community College
Boaz, ALAuto Body and Collision Repair/Painting - 4-Year Technical Endorsement
Marshall County Technical School
Advanced Career Technical Diploma -
Asbury High School
Skills
- Technical Troubleshooting
- Network Administration
- System Configuration
- Technology Integration
- Process Improvement
- Management Experience
- Team Leadership
- Team Development
- Sales Management
- Warehouse Operations
- Fulfillment
- Inventory Management
- Materials Management
- Microsoft Office Suite
- Data Entry
- Customer Service
- Typing Speed
- Auto parts knowledge
Certifications And Additional Skills
- Certified in Computer Technology, Snead State Community College
- Certified in Web Technology, Snead State Community College
- Experienced in building computers and home-level servers
Timeline
Tech Manager
Staples
08.2024 - Current
Retail Sales Supervisor
Staples
08.2024 - Current
Assistant Store Manager
Alabama Goodwill Industries
09.2023 - 09.2024
Commercial Driver & Assistant Store Manager
AutoZone
10.2020 - 09.2023
Sales Associate
TROC
01.2020 - 10.2020
Materials Management Specialist
Marshall Medical Centers
10.2014 - 12.2019
Cook
Jacks
10.2013 - 09.2014
Associate of Science - Computer Science, Major in IT Administration
Snead State Community College
Auto Body and Collision Repair/Painting - 4-Year Technical Endorsement
Marshall County Technical School
Advanced Career Technical Diploma -
Asbury High School