Kyle Roberts
Project Management, Educated CADD Operator
Dexter,KY
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced design engineer seeking an opportunity to contribute excellence in project development while delivering products and solutions on-time and within budget. A strong communicator with the ability to translate ideas and concepts into achievable plans.
Maintenance experience, commercial and residential
Experience providing quality Customer Service duties and responsibilities
Proven and effective communication and presentation skills
Overview
29
29
years of professional experience
13
13
years of post-secondary education
Work History
Auto Parts and Sales Manager
Auto Tire and Parts
09.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Reduced response times, proactively monitoring client accounts to address potential issues before escalation.
- Acted as a liaison between customers and internal departments, facilitating smooth communication throughout the resolution process.
- Maintained accurate records of customer accounts, payments and payment plans.
- Developed strong relationships with clients, creating a positive experience that encouraged repeat business.
Property Maintenance Technician
Roberts Renovations & Repairs
Calloway County, Ky.
09.2003 - Current
- Having contracted these services both full time and part time, I have acquired a solid, ample client base within our community.
- Provided and maintained the overall integrity and appearance of rental properties, buildings, and related commodities
- Performed routine maintenance and repairs to commercial and residential properties
- Flipped" properties between tenants, cleaning and making necessary repairs and modifications.
- Maintained exterior areas of properties including landscaping upkeep, snow removal during winter months, and general curb appeal enhancement.
- Enhanced tenant satisfaction through timely response to maintenance requests and effective communication.
- Developed strong relationships with vendors and contractors to ensure prompt service at competitive prices.
- Participated in property improvement projects such as renovations or upgrades that contributed to an increase in rental rates and overall property value.
- Prepared properties for new occupants by conducting thorough inspections, making necessary repairs, and cleaning spaces as needed.
Mechanical Design Engineer
Eurotranciatura
12.2018 - 09.2019
- Developed detailed 3D models and drawings, ensuring accurate communication of design intent to fabrication teams.
- Supported engineering design development through analysis and simulation of prototypes and working computer models.
- Created electric motor components for machining, sheet metal fabrication, and injection molding.
- Performed analysis on technical designs and prototypes in development stage.
- Created and maintained a clear path of communication between production workers and the engineering team.
Carpenter promoted to Engineering Tech /Field Inspector
Murray State University
Murray, Ky.
08.2008 - 06.2016
- Performed in-house design utilizing various techniques and CAD software
- Managed smaller construction and renovation projects on Murray State University's primary and regional campuses
- Assisted in management of the larger, capital projects along with those related duties and responsibilities
- Provided technical engineering support and project management for the design, engineering and development of construction projects.
- Maintained the comprehensive, digital campus map making modifications as needed due to building and landscape changes.
Assistant Manager-Production
Murray Fabrics Incorporated
Murray, Ky.
08.1996 - 09.1999
- Assisted manager in hiring, placing, and maintaining our production personnel.
- Set up, repaired, and maintained production machinery, working environment, and production materials.
- Managed and prioritized shipping & receiving using multiple methods of delivery.
- Managed our warehouse and related inventory control and storage.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enhanced team productivity by streamlining operational processes.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Master of Science - Applied Engineering and Technology Management
MURRAY STATE UNIVERSITY
Murray, KY 08.2012 - Current
Bachelor of Science - Engineering Graphics and Design
Murray State University
May, 2007
Skills
- Design engineering
- Computer-Aided Design (CAD)
- Project management
- Detail-oriented
- Engineering drafting techniques
- Quality Customer Service experience and ability
- Measuring and cutting
- Blueprint reading
- Project planning
- Blueprint modification
- Proficient in MS office
- Trained in autocad
- Critical thinking
- Team collaboration
- Safety guidelines adherence
Timeline
Auto Parts and Sales Manager
Auto Tire and Parts
09.2021 - Current
Mechanical Design Engineer
Eurotranciatura
12.2018 - 09.2019
Master of Science - Applied Engineering and Technology Management
MURRAY STATE UNIVERSITY
08.2012 - Current
Carpenter promoted to Engineering Tech /Field Inspector
Murray State University
08.2008 - 06.2016
Property Maintenance Technician
Roberts Renovations & Repairs
09.2003 - Current
Assistant Manager-Production
Murray Fabrics Incorporated
08.1996 - 09.1999
Bachelor of Science - Engineering Graphics and Design
Murray State University
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