Team Lead/ Suttle Driver
Renaissance Suites Hotel
Charlotte, North Carolina
12.2010 - 03.2020
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service
- Direct or coordinate the activities of workers, such as flight attendants, hotel staff
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications
- Train workers in proper operational procedures and functions and explain company policies
- Meet with managers or other supervisors to stay informed of changes affecting operations
- Apply customer/guest feedback to service improvement efforts
- Recruit and hire staff members