Timothy Roman

• Managed daily operations of onboarding and offboarding employees at PTS Corp
• Oversaw the flow of Helpdesk tickets and resolved issues promptly
• Utilized tools such as Azure/AD admin portal, AWS, door access systems, alarm systems, and camera systems
• Created new emails, implemented quarantine rules, and managed identity and 2FA settings
• Installed and activated door access and alarm systems for employees; provided troubleshooting support
• Acted as Director of IT, overseeing Fleet operations, Maintenance Dept, and IT department
• Collaborated with operations to ensure smooth technology integration across stores and cultivations
• Worked with Construction Dept to ensure compliance with security protocols, reviewing blueprints and security proposals
• Managed self-installation of Unifi networks, fiber optics, cameras, data, and door access systems
• Collaborated with state police (Illinois, Michigan, Pennsylvania, Ohio) and attended inspections for state compliance
• Ensured facilities' compliance with state and local regulations regarding security installations

· Installed life safety equipment including data networks, fire alarm systems, burglar alarm systems, camera systems, door access systems, locksmith services, fiber optics networks, Unifi networks, and Ubiquiti Air equipment

· Conducted troubleshooting for various systems to ensure proper functionality

· Obtained certifications from ICT, Assa Abloy, and Avigilon, maintaining Illinois state Pere card

· Read and interpreted blueprints to facilitate installations accurately

· Collaborated with Sales and Customers to guarantee satisfaction and completion of projects

· Demonstrated physical capabilities, lifting up to 50 lbs consistently and working in diverse weather conditions

· Traveled as required for job assignments

· Provided leadership as a lead technician, training and mentoring new employees

· Ensured customer satisfaction through effective installation and programming of systems

· Conducted customer training on system operations and features

· Maintained positive customer relationships through follow-up on installations and troubleshooting

· Revised mapping errors and modified equipment to meet regulatory requirements and specifications