Timothy Ronk
Life and Health Agent
Moline,USA
Summary
Hardworking, ethical, detail oriented, and dependable employee seeking opportunity to expand skills and contribute to company success.
Overview
25
25
years of professional experience
Work History
LIfe and Health Agent
American Income Life Insurance Company
10.2024 - Current
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Educated clients on preventative health measures, contributing to improved overall well-being and reduced medical costs.
- Facilitated open lines of communication between team members, fostering a collaborative environment conducive to delivering exceptional results.
- Maintained up-to-date knowledge of industry trends and regulatory changes to provide informed guidance to clients.
Body shop Estimator
McLaughlin Motors Inc.
02.2023 - 03.2024
- Greeted customers when they showed up for their estimate and made sure the customer and all passengers were ok from the accident. Reviewed the damaged area/areas with the customer and made sure who their insurance company is. Took photos of the vehicle related damage, unrelated damage, and the rest of the condition of the vehicle. Wrote the estimate and reviewed it with the customer, explained parts usage according to their insurance company, and scheduled the repair date.
- Greeted the customer when they dropped off their vehicle for repairs and called their rental company for the customer so they could come pick them up(if they had rental on their policy). Re-reviewed the estimate and completion date with the customer and had them sign the authorization for repairs for their vehicle.
- Arranged all payments from the insurance company before the customer could pick up their vehicle.
- When the customer showed up to pick up their vehicle, reviewed the repairs done to make sure they were happy with our repairs. Resold the job, told them our repairs have a lifetime warranty while they owned the vehicle in case of any issues with the repairs performed.
Body Shop Parts Manageer
McLaughlin Motors Inc.
06.2014 - 02.2023
- Checked in parts but the number on the part to the invoice to make sure they matched, opened all parts to make sure they weren't damaged, labeled all parts with the customer's last name and repair order number, and stored all parts in the parts room or outside bin.
- Billed parts out can checked to make sure they matched the estimate. If they didn't make the suggested change on the estimate for the estimator to review and make changes. If a part showed up incorrect or damaged, would take photos for the estimating system so the insurance company could see why the change to different part was made on the estimate. Attached all outside vendor invoices, glass companies, and paint-less dent repair companies.
- Ordered all parts for the vehicles scheduled in for repairs so they would be here when the vehicle arrived for repairs.
- Handed all parts out to the technician's working on the vehicles to make sure they had all the parts that were on the estimate.
- Proceed incorrect parts or damaged parts for returns, processed all core returns, and tracked all credits for the main office.
- Checked in all paint orders, put them away in designated bins, and received them into our inventory system.
Manager
Precstion Auto Care
06.2010 - 06.2014
- Greeted customers when they showed up to make an appointment for the diagnosis for repairs needed for their vehicle. Had a technician confirm mechanical damage found and report it to me so I could look up the pats and hours needed for the repairs and gave the customer the total price it would cost to repair their vehicle. Scheduled the repair date.
- When the customer dropped off their vehicle, printed a repair order for the assigned technician, updated the customer of any additional parts found damaged or broken during repairs and gave them the updated price before continuing repairs. Collected payments from the customers and processed them, gave them the final invoice with their receipt attached, and told them our part and labor warranty for the repairs.
- Trained new staff members on company policies and care management techniques.
- Directed and conducted recruitment, hiring, and training of personnel.
Parts Specialist
McLaughlin Motors Inc.
10.2006 - 06.2010
- Assisted customers in locating and purchasing automotive parts, looked up parts for the technician working on the customer vehicle, handed all parts needed out to the technician once the customer approved the repairs needed.
- Ordered all parts per day and added an order number for when they showed up.
- Checked in parts showing up and added them to the inventory system.
- Made sure technicians knew what parts had a core value and needed the original part back in the box that the new part came in.
- Proceed incorrect parts or damaged parts for returns, processed all core returns, and tracked all credits for the main office.
- Supported coworkers by sharing product knowledge and expertise in a team-oriented environment.
Detailer
McLaughlin Motors Inc.
02.2004 - 04.2008
- Applied paints, dyes, polishes, reconditioners, waxes, or masking materials to vehicles to preserve, protect, or restore color or condition.
- Detailed inside of the vehicle with small tools and careful attention to crevices.
Sales Representative
In Business
07.2002 - 02.2004
- Sold deregulated natural gas and electricity to customers over the phone.
Telemarketing Specialist
Bi-State Home Improvement
01.2000 - 04.2002
- Scheduled appointments for a salesperson to come access the repairs the customer wanted done. Went house to house to schedule appointment as well.
Cook
Bishop's restaurant
01.2000 - 04.2002
- Cooked all the fried foods, mashed potatoes, and vegetables. Performed Daily food prep work for the following day and cleaned all cooking materials used before leaving for the day.
Education
High School Diploma -
Alleman High School
Rock Island, IL06.2002
ASE Certified - Automotive industry
I-Car
04.2023
Insurance License - Life And Health Insurance
Xcelsolutions
USA10-2024
Skills
- Customer service
- Teamwork and Collaboration
- Multitasking
- Communication
- Problem-Solving
- Microsoft Office
- Computer literacy
Languages
English
Full Professional
Timeline
LIfe and Health Agent
American Income Life Insurance Company
10.2024 - Current
Body shop Estimator
McLaughlin Motors Inc.
02.2023 - 03.2024
Body Shop Parts Manageer
McLaughlin Motors Inc.
06.2014 - 02.2023
Manager
Precstion Auto Care
06.2010 - 06.2014
Parts Specialist
McLaughlin Motors Inc.
10.2006 - 06.2010
Detailer
McLaughlin Motors Inc.
02.2004 - 04.2008
Sales Representative
In Business
07.2002 - 02.2004
Telemarketing Specialist
Bi-State Home Improvement
01.2000 - 04.2002
Cook
Bishop's restaurant
01.2000 - 04.2002
ASE Certified - Automotive industry
I-Car
High School Diploma -
Alleman High School
Insurance License - Life And Health Insurance
Xcelsolutions
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