Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
Generic
Timothy Rose

Timothy Rose

Houston

Summary

Experienced troubleshooter of computer hardware and software issues in customer-focused settings with a deep understanding of standard operating systems, networking protocols, and technical support procedures. Skilled at identifying and resolving complex technical problems efficiently. Sales professional with a proven track record in leading high-performing sales teams to drive revenue growth, emphasizing team collaboration and delivering results amidst changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development to ensure success and growth in competitive environments. Knowledgeable [Desired Position] adept at outbound sales with a strong background in fostering client relationships, implementing lead generation strategies, and enhancing customer retention through effective communication and negotiation skills that ultimately drive revenue growth.

Overview

12
12
years of professional experience

Work History

Technical Support Representative

InspiriTec (Department Of Defense)
01.2025 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed high levels of call flow and responded to technical support needs.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

Brand Sales Specialist (Internship)

IBM
05.2024 - 08.2024
  • Works closely with clients to develop relationships, understand their needs, earn their trust and show how IBM's Industry leading solutions will solve their problems whilst delivering value to their business
  • Client Portfolio Management: Manage a client portfolio, highlighting IBM's TLS technical and business value
  • Solution Selling Skills: Utilize solution selling skills to identify decision makers, qualify opportunities, and foster long term partnerships
  • Sales Process Oversight: Oversee the entire sales process, from RFI'RFP response to meeting KPI's, with focusing on new business and account expansion
  • Collaboration with IBM Sales Network: Collaborate with IBM's sales network to execute effective sales campaigns.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Specialty Sales Manager

Best Buy Inc
10.2017 - 08.2024
  • Analyzed customer feedback data to identify trends, determine root causes, and develop action plans to improve customer satisfaction scores.
  • Identified areas of improvement in customer experience processes and developed strategies to address them effectively.
  • Trained new employees on sales techniques, product knowledge, customer service standards, and store operations.
  • Provided ongoing coaching and development of team members to increase their productivity.
  • Demonstrated leadership abilities by supervising sales staff and ensuring store policies were followed.
  • Utilized strong communication skills to effectively resolve customer complaints and inquiries.
  • Implemented promotions and marketing campaigns that increased brand awareness and attracted new customers.
  • Analyzed financial data to identify trends in sales performance and devise strategies to improve results.
  • Evaluated employee performance through feedback sessions and provided guidance when necessary.
  • Conducted thorough market research to identify potential opportunities for business growth within the specialty sector.
  • Enhanced customer satisfaction through the implementation of comprehensive after-sales support initiatives.

Field Artillery Cannon Crewmember

United States Army
01.2013 - 03.2015
  • Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
  • Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
  • Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
  • Managed receipt, storage and issue of ammunition equipment and processes.
  • Ensured optimal utilization of resources during missions by managing inventory levels of ammunition, fuel, parts, and consumables effectively.
  • Demonstrated adaptability under changing conditions while transitioning between various types of artillery platforms as needed for different mission requirements.
  • Maximized operational readiness by performing regular maintenance on artillery equipment, vehicles, and individual protective gear.
  • Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.

Education

Bachelor of Arts - Game Design and Art

Southern New Hampshire University
Manchester, NH
08.2025

Skills

  • Technical problem-solving
  • Technical support
  • Product troubleshooting
  • Remote support
  • Problem resolution
  • Software installation
  • Network configuration
  • Customer relationship building
  • Outbound sales
  • Sales presentations
  • Target achievement
  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Social media marketing
  • Technical skills
  • Sales strategies
  • Brand awareness
  • CRM software

Software

Microsoft Office Suite

Salesloft

Adobe Suites (Photoshop, Aftereffects, Premiere Pro)

Maya

Zbrush

Unreal Engine

Unity

C

Timeline

Technical Support Representative

InspiriTec (Department Of Defense)
01.2025 - Current

Brand Sales Specialist (Internship)

IBM
05.2024 - 08.2024

Specialty Sales Manager

Best Buy Inc
10.2017 - 08.2024

Field Artillery Cannon Crewmember

United States Army
01.2013 - 03.2015

Bachelor of Arts - Game Design and Art

Southern New Hampshire University

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