Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
Maintained a database of existing customers and prospective leads.
Account Manager
Chicago Water And Fire Restoration
Elmhurst, IL
02.2021 - 03.2022
Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
Participated in networking events and industry conferences to attract new clients.
Developed strategies to attract new customers while retaining existing ones.
Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
Property Manager
Phoenix Rising Management (PRM)
Chicago, IL
03.2015 - 12.2020
Supervised vendors to ensure acceptable performance and swiftly resolved issues.
Represented building and ownership in interactions with tenants, vendors, and city officials.
Provided prompt and professional responses to tenant inquiries and concerns.
Oversaw engineering, maintenance, and security operations while conducting building inspections.
Implemented corrective procedures to address identified deficiencies efficiently.
System Customer Service Manager, Customer Recovery at IOC, American AirlinesSystem Customer Service Manager, Customer Recovery at IOC, American Airlines