Timothy Rudd
College Park
Summary
Resourceful travel agent with 6 years of experience in providing personalized travel solutions and managing client accounts. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Strong background in sales and account management, complemented by leadership experience in customer service operations. Skilled in building lasting client relationships, resulting in increased repeat business and loyalty.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Bartender/Server
L and M International
02.2015 - Current
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Owner
Timo's Tickets
09.2006 - Current
- Developed and maintained strong relationships with key clients, resulting in an increase in repeat business
- Sold tickets to customers in a fast-paced environment, ensuring accurate transactions and providing excellent customer service
- Managed ticket inventory and maintained accurate records of sales and revenue
Travel Agent
The Cruise Web
08.2019 - 08.2025
- Provided personalized travel recommendations and itineraries to clients based on their preferences, budget, and desired destinations
- Managed multiple client accounts simultaneously while ensuring accuracy in booking details and timely communication
- Resolved any issues or complaints that arose during a client's trip by coordinating with relevant parties to find suitable solutions
- Coordinated logistics for cruise bookings, including accommodations and transportation arrangements.
Customer Service Call Center Manager
Barwood Transportation
09.1997 - 12.1998
- Managed a team of 30 call center agents, providing coaching and guidance to improve performance and achieve departmental goals
- Developed and implemented training programs for new hires
- Monitored call center metrics such as average handle time, first-call resolution rate, and customer wait times to identify areas for improvement
Call Center Manager
USassist
01.1994 - 05.1996
- Developed incentive programs to motivate agents and improve productivity levels.
- Streamlined scheduling processes using workforce management software, optimizing staffing levels based on forecasted call volumes
- Resolved customer complaints.
- Collaborated with other departments to resolve complex customer issues and ensure timely resolution
Education
Bachelor's degree - History and Spanish
Frostburg State University
Frostburg, MD05.1992
Skills
- Microsoft Outlook
- Account Management
- Spanish
- Travel planning
- Microsoft Office
- Serving Experience
- POS
- Salesforce
- Sales
- Communication skills
- Management - 8 years
- English
- Phone etiquette
- Organizational skills
- Hospitality
- Computer skills
- Microsoft Excel
- Microsoft Word
- New hire training
- Strong multitasking
Certification
Your certifications and licenses will appear here
Timeline
Travel Agent
The Cruise Web
08.2019 - 08.2025
Bartender/Server
L and M International
02.2015 - Current
Owner
Timo's Tickets
09.2006 - Current
Customer Service Call Center Manager
Barwood Transportation
09.1997 - 12.1998
Call Center Manager
USassist
01.1994 - 05.1996
Bachelor's degree - History and Spanish
Frostburg State University
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