Timothy Safa
staten island,NY
Summary
Dynamic leader and seasoned Barista Trainer at Starbucks, adept in coffee expertise and staff coaching, significantly enhancing customer satisfaction and team performance. Leveraged leadership and cleanliness standards to foster a positive learning environment, achieving notable improvements in service quality. Skilled in performance improvements and health and safety compliance, consistently prioritized excellence and team development. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
10
10
years of professional experience
Work History
Barista Trainer
Starbucks
04.2022 - Current
- Taught proper procedures and strategies for success to new employees.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
Tutor
Friends
04.2020 - Current
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Conducted review sessions to help students prepare for tests.
- Conducted tutoring sessions at schools, homes and public spaces.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Volunteer
Virgin Mary, St George, Coptic Orthodox Church
01.2020 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- I served in the church.
- I help give food to those in need.
- I helped lead basketball team to championship.
Pet Sitter
Neigbors
02.2015 - Current
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Prepared food and water following instructions from pet owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
Crew Member
Wendys Restaurant
04.2021 - 03.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Took orders, prepared meals, and collected payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with team members to complete orders.
Education
Bachelor of Science - Computer Science
College of Staten Island
Staten Island, NY06-2027
High School Diploma -
Tottenville Hs
Staten Island, NY06-2023
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Coffee expertise
- Barista mentoring
- Staff Coaching
- Performance Improvements
Languages
Arabic
Native or Bilingual
Interests
- Outdoor Recreation
- Watching Movies and TV Shows
- Video Gaming
- Playing Sports
- Chruch
Timeline
Barista Trainer
Starbucks
04.2022 - Current
Crew Member
Wendys Restaurant
04.2021 - 03.2022
Tutor
Friends
04.2020 - Current
Volunteer
Virgin Mary, St George, Coptic Orthodox Church
01.2020 - Current
Pet Sitter
Neigbors
02.2015 - Current
Bachelor of Science - Computer Science
College of Staten Island
High School Diploma -
Tottenville Hs
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